SLA terms for 300 cloud & SaaS vendors — uptime, claim windows, and credits, each from the vendor’s published SLA. Contribute →

300 vendors analyzed. View market trends →

More columns than fit — scroll sideways to see them, or untick any in Columns to simplify.

Vendor▲The cloud or SaaS provider this SLA record belongs to.	CategoryProduct category the vendor falls under.	UptimeAvailability the vendor commits to in its SLA. Hover any value to see the monthly downtime it allows.	WindowHow long after an incident you have to file a claim before it expires.	Max creditThe largest service credit the SLA will pay — as a % of fees, or a multiplier.	ExclusionsNumber of exclusion clauses that can void a claim (maintenance, force majeure, etc.).	RemedyWhat you actually receive when the SLA is breached.	Claim methodHow a claim must be submitted — ticket, email, portal, and so on.	SLAWhether the vendor publishes a credit-backed SLA, a termination-only remedy, or none at all.	VerifiedWhen this record was last checked against the vendor’s published SLA.	Support tierThe support plan tier that must be active for the SLA to apply.	Auto-creditWhether credits are issued automatically, without filing a claim.
1Password	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
8x8	Communication	99.999%99.999% uptime — allows about 26s of downtime per month.	30d	50%	3	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Abnormal Security	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	7	Extension	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
ActiveCampaign	CRM	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	10d	10%	5	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
Adobe	Content	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	25%	6	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
Adobe Commerce	E-commerce	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	25%	5	Credit	Written	Credit-backed	24 Jun 2026	Enterprise	No
ADPSLA?	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Adyen	Finance	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	No SLA	None	5	Term Only	N/A	Termination-only	23 Jun 2026	Enterprise	No
AffirmSLA?	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
Ahrefs	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
AirbyteSLA?	Data & Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
Airtable	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	10×	9	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Aiven	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	30×	5	Credit	Ticket	Credit-backed	24 Jun 2026	Premium	No
Akamai	CDN & Edge	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Akamai Connected Cloud	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	No cap	3	Credit	Ticket	Credit-backed	24 Jun 2026	Premium	No
Algolia	Dev Tools	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Ticket	Credit-backed	24 Jun 2026	Premium	No
Alibaba Cloud	Cloud Infra	99.975%99.975% uptime — allows about 10m 57s of downtime per month.	60d	100%	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Amplitude	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Anthropic	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
AppDynamics	Monitoring	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	20%	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Asana	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	No SLA	–	4	–	N/A	No public SLA	23 Jun 2026	Enterprise	No
AssemblyAI	AI & ML	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	10d	10%	4	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Astronomer	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	6	Credit	Ticket	Credit-backed	25 Jun 2026	Business Critical	No
Atlassian	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	15d	50%	7	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Auth0	Security	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	5d	50%	6	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
AvalaraSLA?	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
AWS	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	100%	6	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Azure	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	25%	6	Credit	Portal	Credit-backed	23 Jun 2026	Premier	No
Backblaze	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	10%	6	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
BambooHR	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
BandwidthSLA?	Communication	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Baseten	AI & ML	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	1d	40%	4	Credit	Email	Credit-backed	23 Jun 2026	–	No
Better StackSLA?	Monitoring	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
BigCommerce	E-commerce	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
BILL	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
Bitbucket	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	15d	50%	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Bitwarden	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Black Forest LabsSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Blue YonderSLA?	Operations	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Rep	No public SLA	23 Jun 2026	Enterprise	No
BMC Software	Operations	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	N/A	time-based	7	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Box	Storage & Backup	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	5	Credit	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
Braintree	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	N/A	No public SLA	23 Jun 2026	Enterprise	No
Braze	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Brex	Fintech & Payments	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	–	No public SLA	25 Jun 2026	–	No
Brightcove	Content	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
BrowserStack	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Buildkite	Dev Tools	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	5d	No cap	4	Credit	Email	Credit-backed	24 Jun 2026	Premium	No
Bunny.net	CDN & Edge	99.995%99.995% uptime — allows about 2m 11s of downtime per month.	N/A	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Bynder	Marketing & Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	4	Extension	Email	Credit-backed	25 Jun 2026	Enterprise	No
CalendlySLA?	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
Canto	Marketing & Analytics	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	N/A	No cap	2	Credit	Support	Credit-backed	25 Jun 2026	Enterprise	No
CartesiaSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
CDN77	CDN & Edge	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Written	Credit-backed	24 Jun 2026	Enterprise	No
Census	Data & Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	5	Credit	Email	Credit-backed	25 Jun 2026	Enterprise	No
Ceridian Dayforce	HR & Workforce	99.75%99.75% uptime — allows about 1h 49m of downtime per month.	No SLA	–	3	No credit	Support	No public SLA	25 Jun 2026	Enterprise	No
ChargebeeSLA?	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
Checkout.comSLA?	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Checkr	HR & Workforce	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	–	No public SLA	25 Jun 2026	–	No
CircleCI	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Ticket	No public SLA	23 Jun 2026	Enterprise	No
Civo	Cloud Infra	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	30d	100%	4	Credit	Form	Credit-backed	24 Jun 2026	Standard	No
ClickHouse CloudSLA?	Databases	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	24 Jun 2026	Committed Spend	No
ClickUp	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Cloudflare	CDN & Edge	100%100% uptime — allows about 0s of downtime per month.	30d	100%	6	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Cloudinary	Content	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
CockroachDB Cloud	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Advanced	No
CodaSLA?	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
Cohere	AI & ML	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	30%	9	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Cohesity	Storage & Backup	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	7	Extension	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
Confluent	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	5d	100%	7	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Contentful	Content	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	No cap	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Contentstack	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	6	Credit	Written	Credit-backed	25 Jun 2026	Enterprise	No
Coralogix	Monitoring	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	3	Credit	Support	Credit-backed	24 Jun 2026	Enterprise	No
Cornerstone	HR & People	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	No cap	1	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Couchbase Capella	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Coupa	Operations	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	30d	100%	7	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
CrowdStrikeSLA?	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Portal	No public SLA	23 Jun 2026	Enterprise	No
Culture AmpSLA?	HR & Workforce	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
CyberArk	Security	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	14d	20%	7	Credit	Ticket	Credit-backed	24 Jun 2026	Premier	No
DarktraceSLA?	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	–	No public SLA	25 Jun 2026	–	No
Databricks	Databases	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	N/A	25%	5	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Datadog	Monitoring	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	No SLA	None	6	Term + Refund	N/A	Termination-only	23 Jun 2026	Enterprise	No
DataStax	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
dbt Labs	Databases	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
DeelSLA?	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
DeepgramSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
DeepSeek	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
DigitalOcean	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	60d	100%	5	Credit	Email	Credit-backed	23 Jun 2026	Business	No
Docebo	HR & People	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	30%	6	Credit	Auto	Credit-backed	23 Jun 2026	Enterprise	Yes
DocuSign	Productivity	N/ANo uptime commitment published in the SLA.	30d	15%	4	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
DomoSLA?	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Form	No public SLA	24 Jun 2026	–	No
Doppler	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No credit	Not applicable	No public SLA	25 Jun 2026	–	No
Dropbox	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Druva	Storage & Backup	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	6	Credit	Written	Credit-backed	25 Jun 2026	Enterprise	No
Duo Security	Security	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	15 days	4	Credit	Ticket	Credit-backed	24 Jun 2026	Premier	No
Dynatrace	Monitoring	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	10%	3	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Ecwid	E-commerce	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
Elastic	Monitoring	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	10d	100%	8	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
ElevenLabsSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Expensify	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	24 Jun 2026	–	No
Fastly	CDN & Edge	100%100% uptime — allows about 0s of downtime per month.	30d	50%	8	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Figma	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Firebase	Databases	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	60d	30%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Fireworks AISLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Five9	Communication	99.999%99.999% uptime — allows about 26s of downtime per month.	30d	100%	4	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Fivetran	Databases	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	25%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Fly.io	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	No cap	4	Credit	Email	Credit-backed	24 Jun 2026	Enterprise	No
Fortinet	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Freshworks	CRM	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	N/A	3%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Front	Communication	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
FullStory	Marketing & Analytics	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	6	Extension	Email	Credit-backed	25 Jun 2026	Enterprise	No
GcoreSLA?	CDN & Edge	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	4	Credit	Support	Credit-backed	24 Jun 2026	Enterprise	No
GCP	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	60d	100%	6	Credit	Support	Credit-backed	23 Jun 2026	Premium	No
Genesys	Communication	100%100% uptime — allows about 0s of downtime per month.	N/A	100%	5	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
GitGuardian	Security	N/ANo uptime commitment published in the SLA.	N/A	No cap	3	Extension	Support	Credit-backed	25 Jun 2026	Enterprise	No
GitHub	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	25%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
GitLab	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	10%	6	Credit	Ticket	Credit-backed	23 Jun 2026	Ultimate	No
GoCardless	Finance	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	5	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Gong	Sales & CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	–	No public SLA	25 Jun 2026	–	No
Google Gemini	AI & ML	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	50%	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Google Workspace	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	15 days	5	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Grafana Labs	Monitoring	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	10d	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Greenhouse	HR & People	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	10 days	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
GroqSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Gusto	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Harness	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	5	Credit	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
HashiCorp	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	10d	30%	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Heap	Analytics	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	10 days	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Help Scout	Communication	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	N/A	No public SLA	23 Jun 2026	Enterprise	No
Heroku	Cloud Infra	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Ticket	No public SLA	23 Jun 2026	Enterprise	No
Hetzner	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	14d	100%	6	Credit	Ticket	Credit-backed	24 Jun 2026	Standard	No
HiBobSLA?	HR & Workforce	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
HightouchSLA?	Data & Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
HoneycombSLA?	Monitoring	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Hootsuite	CRM	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	15 days	3	Extension	Notify Hootsuite	Credit-backed	24 Jun 2026	Enterprise	No
HubSpot	CRM	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	20d	time-based	7	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Hugging Face	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
IBM Cloud	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	60d	10%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Imperva	CDN & Edge	99.999%99.999% uptime — allows about 26s of downtime per month.	7d	No cap	5	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
InfluxDB Cloud	Databases	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	5d	50%	4	Credit	Email	Credit-backed	24 Jun 2026	Annual Pre-pay	No
Intercom	Communication	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	30d	None	5	Term + Refund	Written	Termination-only	23 Jun 2026	Enterprise	No
JFrog	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	No cap	5	Credit	Email	Credit-backed	24 Jun 2026	Enterprise+	No
JumpCloud	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	10d	50%	7	Credit	Written	Credit-backed	23 Jun 2026	Premium	No
KinaxisSLA?	Operations	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Klarna	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Not applicable	No public SLA	25 Jun 2026	–	No
Klaviyo	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
KnowBe4	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	10 days	6	Credit	Support	Credit-backed	25 Jun 2026	Enterprise	No
Kong	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	50%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
LaceworkSLA?	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Premium (FortiCare Elite)	No
LangChain	AI & ML	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	20%	4	Credit	Auto	Credit-backed	23 Jun 2026	–	Yes
LastPass	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
LatticeSLA?	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
LaunchDarkly	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	5d	None	6	Term + Refund	Portal	Termination-only	23 Jun 2026	Enterprise	No
Lever	HR & People	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	10×	5	Auto-credit	–	Credit-backed	24 Jun 2026	Enterprise	Yes
Linear	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
LogRocketSLA?	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	–	No public SLA	25 Jun 2026	Enterprise	No
Looker	Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	25%	8	Credit	Form	Credit-backed	23 Jun 2026	Enterprise	No
Loom	Communication	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	4	Credit	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
Luma AISLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Mailchimp	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Mailgun	Communication	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	50%	6	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Marketo	CRM	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	25%	6	Credit	Rep	Credit-backed	23 Jun 2026	Enterprise	No
Meta Llama API	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
Metabase	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Support	No public SLA	24 Jun 2026	–	No
Microsoft	Operations	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	60d	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Microsoft 365	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	60d	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Microsoft Dynamics 365	Operations	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Microsoft Power BI	Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	100%	5	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Midjourney	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
Mimecast	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	100%	4	Credit	Support	Credit-backed	25 Jun 2026	Premier	No
Miro	Productivity	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	30%	4	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Mistral AISLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Mixpanel	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Mode Analytics	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Email	No public SLA	24 Jun 2026	–	No
Mollie	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
Monday.com	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	90d	30%	5	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
MongoDB Atlas	Databases	99.995%99.995% uptime — allows about 2m 11s of downtime per month.	30d	100%	6	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
MuleSoft	Dev Tools	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	10d	15%	6	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
MuxSLA?	Content	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Neon	Databases	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	1d	80%	9	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
NetlifySLA?	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
NetSuite	Operations	99.7%99.7% uptime — allows about 2h 11m of downtime per month.	30d	25%	4	Credit	SuiteAnswers (article ID 97409 "How to submit an SLC Claim")	Credit-backed	23 Jun 2026	Enterprise	No
New Relic	Monitoring	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	No SLA	None	6	Term Only	Ticket	Termination-only	23 Jun 2026	Enterprise	No
NICE	Communication	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	100%	6	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Notion	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	3d	5%	4	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
NVIDIA	AI & ML	99%99% uptime — allows about 7h 18m of downtime per month.	60d	25%	4	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
OCI	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	60d	25%	5	Credit	Rep	Credit-backed	23 Jun 2026	Enterprise	No
Okta	Security	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	50%	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
OneLogin	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	100%	2	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
OpenAI	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Email	No public SLA	23 Jun 2026	Enterprise	No
OpenRouterSLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Orca Security	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	20%	5	Credit	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
OutreachSLA?	Sales & CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	–	No public SLA	25 Jun 2026	Enterprise	No
OVHcloud	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	60d	50%	4	Credit	Ticket	Credit-backed	24 Jun 2026	Business	No
PaddleSLA?	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
PagerDuty	Monitoring	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	15d	30%	5	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Palo Alto Networks	Security	99.999%99.999% uptime — allows about 26s of downtime per month.	1d	100%	7	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Paychex	HR & Workforce	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	–	No
PaylocitySLA?	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
PayPal	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	Support	No public SLA	23 Jun 2026	Enterprise	No
PendoSLA?	Marketing & Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	–	No public SLA	25 Jun 2026	Enterprise	No
PerplexitySLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Personio	HR & People	99%99% uptime — allows about 7h 18m of downtime per month.	N/A	No cap	4	Credit	In-app (help section)	Credit-backed	24 Jun 2026	Enterprise	No
Pinecone	AI & ML	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	30d	50%	4	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Ping Identity	Security	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
PingdomSLA?	Monitoring	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Support	No public SLA	24 Jun 2026	–	No
Pipedrive	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	N/A	No public SLA	23 Jun 2026	Enterprise	No
Plaid	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	N/A	No public SLA	23 Jun 2026	Enterprise	No
PlanetScale	Databases	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	50%	6	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Postman	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	No SLA	None	5	Term + Refund	Support	Termination-only	23 Jun 2026	Enterprise	No
Postmark	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	3	Credit	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
PrefectSLA?	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	–	No public SLA	25 Jun 2026	Enterprise	No
Proofpoint	Security	99.999%99.999% uptime — allows about 26s of downtime per month.	5d	100%	7	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Qdrant	AI & ML	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	1d	25%	4	Credit	Ticket	Credit-backed	23 Jun 2026	–	No
Qlik	Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	15d	100%	11	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Qualtrics	Analytics	99.93%99.93% uptime — allows about 30m 41s of downtime per month.	30d	10%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Qualys	Security	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	15d	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
QuickBooks	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No credit	N/A	No public SLA	23 Jun 2026	Enterprise	No
RailwaySLA?	Cloud Infra	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Ramp	Fintech & Payments	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	–	No public SLA	25 Jun 2026	–	No
Rapid7	Security	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	5d	No cap	5	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
Razorpay	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
Recurly	Finance	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	100%	5	Credit	Email	Credit-backed	25 Jun 2026	Elite	No
Redis Cloud	Databases	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	1d	25%	8	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
Remote	HR & People	N/ANo uptime commitment published in the SLA.	N/A	25%	4	Credit	Support	Credit-backed	24 Jun 2026	Enterprise	No
Render	Cloud Infra	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Support	No public SLA	24 Jun 2026	–	No
Replicate	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
RetoolSLA?	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	25 Jun 2026	Enterprise	No
RingCentral	Communication	99.999%99.999% uptime — allows about 26s of downtime per month.	N/A	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Rippling	HR & People	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Rubrik	Storage & Backup	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	6	Extension	Ticket	Credit-backed	25 Jun 2026	Enterprise	No
RunwaySLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
SalesforceSLA?	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	6	No SLA	Support	No public SLA	23 Jun 2026	Signature	No
Salesforce Commerce CloudSLA?	E-commerce	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Form	No public SLA	24 Jun 2026	–	No
Sanity	Content	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	30d	10%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
SAP	Operations	99.7%99.7% uptime — allows about 2h 11m of downtime per month.	30d	100%	3	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Sauce Labs	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Scaleway	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	100%	4	Credit	Ticket	Credit-backed	24 Jun 2026	Business	No
Segment	Analytics	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	None	6	Term + Refund	Written	Termination-only	23 Jun 2026	Enterprise	No
Semrush	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Sendbird	Communication	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	No cap	4	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
SendGrid	Communication	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	30d	10%	6	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No
SentinelOne	Security	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Portal	No public SLA	23 Jun 2026	Enterprise	No
SentrySLA?	Monitoring	No SLANo uptime commitment published in the SLA.	No SLA	–	3	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
ServiceNow	Operations	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	N/A	100%	7	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
ShopifySLA?	E-commerce	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Sigma ComputingSLA?	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Slack	Communication	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	100%	5	Credit	Auto	Credit-backed	23 Jun 2026	Enterprise	Yes
Smartsheet	Productivity	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	50%	5	Credit	Form	Credit-backed	23 Jun 2026	Enterprise	No
Snowflake	Databases	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	21d	7×	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
SnykSLA?	Security	95%95% uptime — allows about 36h 31m of downtime per month.	60d	10 days	5	Credit	Written	Credit-backed	24 Jun 2026	Enterprise	No
Sophos	Security	N/ANo uptime commitment published in the SLA.	N/A	No cap	7	Credit	Email	Credit-backed	25 Jun 2026	MDR Complete	No
Sourcegraph	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	4	Credit	Support	Credit-backed	24 Jun 2026	Enterprise	No
Split	Dev Tools	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	N/A	No cap	6	Credit	Ticket	Credit-backed	25 Jun 2026	Premier	No
Splunk	Monitoring	100%100% uptime — allows about 0s of downtime per month.	5d	time-based	5	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Sprout Social	CRM	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Square	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Squarespace	E-commerce	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Stability AI	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
Statsig	Dev Tools	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	N/A	No cap	6	Credit	Email	Credit-backed	25 Jun 2026	Enterprise	No
Stripe	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Portal	No public SLA	23 Jun 2026	Premium	No
Sumo LogicSLA?	Monitoring	No SLANo uptime commitment published in the SLA.	No SLA	–	1	No SLA	Form	No public SLA	24 Jun 2026	Enterprise	No
Supabase	Databases	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	30%	8	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
SurveyMonkey	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
TableauSLA?	Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Tailscale	Security	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	10%	4	Credit	Ticket	Credit-backed	24 Jun 2026	Platinum	No
Talkdesk	Communication	100%100% uptime — allows about 0s of downtime per month.	7d	10%	7	Credit	Portal	Credit-backed	23 Jun 2026	Enterprise	No
Temporal Cloud	Dev Tools	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	4	Credit	Written	Credit-backed	25 Jun 2026	Mission Critical	No
Tenable	Security	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	10d	20%	6	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
ThoughtSpot	Analytics	99%99% uptime — allows about 7h 18m of downtime per month.	20d	No cap	3	Credit	Email	Credit-backed	24 Jun 2026	Enterprise	No
TimescaleSLA?	Databases	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	Enterprise	No
Together AISLA?	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
Twilio	Communication	99.95%99.95% uptime — allows about 21m 55s of downtime per month.	30d	10%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Typeform	Productivity	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	N/A	No public SLA	23 Jun 2026	Enterprise	No
UKG	HR & People	99.75%99.75% uptime — allows about 1h 49m of downtime per month.	N/A	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
UpCloud	Cloud Infra	99.999%99.999% uptime — allows about 26s of downtime per month.	15d	30 days	6	Credit	Email	Credit-backed	24 Jun 2026	Standard	No
Veeam	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	100%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Vercel	Cloud Infra	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	30d	50%	7	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
Vimeo	Content	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	60d	25%	7	Credit	Rep	Credit-backed	23 Jun 2026	Enterprise	No
VonageSLA?	Communication	99.999%99.999% uptime — allows about 26s of downtime per month.	N/A	No cap	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Vultr	Cloud Infra	100%100% uptime — allows about 0s of downtime per month.	3d	100%	4	Credit	Ticket	Credit-backed	24 Jun 2026	Standard	No
Wasabi	Cloud Infra	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	No cap	4	Credit	Email	Credit-backed	24 Jun 2026	Standard	No
Weaviate	AI & ML	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	30%	4	Credit	Email	Credit-backed	23 Jun 2026	–	No
Webex	Communication	99.99%99.99% uptime — allows about 4m 23s of downtime per month.	N/A	No cap	5	Credit	Cisco TAC	Credit-backed	23 Jun 2026	Enterprise	No
Webflow	E-commerce	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	25%	5	Credit	Written	Credit-backed	23 Jun 2026	Enterprise	No
Wise	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
WistiaSLA?	Marketing & Analytics	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Written	No public SLA	25 Jun 2026	Advanced	No
Wix	E-commerce	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	30d	10%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Wiz	Security	99.5%99.5% uptime — allows about 3h 39m of downtime per month.	30d	20%	5	Credit	Ticket	Credit-backed	24 Jun 2026	Enterprise	No
WooCommerce	E-commerce	No SLANo uptime commitment published in the SLA.	No SLA	–	2	No SLA	Support	No public SLA	24 Jun 2026	–	No
Workable	HR & People	99.8%99.8% uptime — allows about 1h 27m of downtime per month.	30d	30 days	6	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
Workday	HR & People	99.7%99.7% uptime — allows about 2h 11m of downtime per month.	N/A	30%	5	Credit	–	Credit-backed	23 Jun 2026	Enterprise	No
Writer	AI & ML	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	5d	20%	4	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
xAI	AI & ML	No SLANo uptime commitment published in the SLA.	No SLA	–	4	No SLA	N/A	No public SLA	23 Jun 2026	–	No
Xero	Finance	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Portal	No public SLA	23 Jun 2026	Enterprise	No
Zapier	Dev Tools	No SLANo uptime commitment published in the SLA.	No SLA	–	5	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Zendesk	Communication	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	60d	No cap	5	Credit	Email	Credit-backed	23 Jun 2026	Enterprise	No
Zoho	CRM	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	No SLA	–	3	No SLA	Support	No public SLA	23 Jun 2026	Enterprise	No
Zoom	Communication	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	N/A	50%	5	Credit	Support	Credit-backed	23 Jun 2026	Enterprise	No
ZoomInfo	Marketing & Analytics	99.9%99.9% uptime — allows about 43m 50s of downtime per month.	No SLA	None	5	Term + Refund	Written	Termination-only	25 Jun 2026	Enterprise	No
Zscaler	Security	99.999%99.999% uptime — allows about 26s of downtime per month.	10d	30 days	5	Credit	Ticket	Credit-backed	23 Jun 2026	Enterprise	No