SLA terms for 186 cloud and SaaS vendors: uptime commitments, claim windows, credit policies, and error budgets. No account required.

186 vendors analyzed. View market trends →

More columns than fit — scroll sideways to see them, or untick any in Columns to simplify.

Vendor▲	Category	Uptime	Window	Max credit	Exclusions	Remedy	Claim method	Score	Support tier	Auto-credit
1Password	Security	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
8x8	Communication	99.999%	30d	50%	3	Credit	Ticket	A	Enterprise	No
ActiveCampaign	CRM	99.5%	10d	10%	5	Credit	Written	C	Enterprise	No
Adobe	Content	99.9%	30d	25%	6	Credit	Written	B	Enterprise	No
ADPSLA?	HR & People	N/A	N/A	–	5	Credit	Rep	C	Enterprise	No
Adyen	Finance	99.9%	No SLA	–	5	Term Only	N/A	D	Enterprise	No
Ahrefs	CRM	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Airtable	Productivity	99.9%	30d	10×	9	Credit	Email	A	Enterprise	No
AkamaiSLA?	CDN & Edge	100%	N/A	–	5	Credit	Portal	B	Enterprise	No
Alibaba Cloud	Cloud Infra	99.975%	60d	100%	5	Credit	Ticket	A	Enterprise	No
Amplitude	Analytics	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Anthropic	AI & ML	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Asana	Productivity	99.9%	No SLA	–	4	–	N/A	F	Enterprise	No
AssemblyAI	AI & ML	99.9%	10d	10%	4	Credit	Email	B	Enterprise	No
Atlassian	Dev Tools	99.9%	15d	50%	7	Credit	Portal	B	Enterprise	No
Auth0	Security	99.99%	5d	50%	6	Credit	Written	B	Enterprise	No
AWS	Cloud Infra	99.99%	30d	100%	6	Credit	Support	A	Enterprise	No
Azure	Cloud Infra	99.99%	30d	25%	6	Credit	Portal	B	Premier	No
Backblaze	Cloud Infra	99.9%	30d	10%	6	Credit	Ticket	B	Enterprise	No
BambooHR	HR & People	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Baseten	AI & ML	99.9%	1d	40%	4	Credit	Email	B	–	No
BigCommerceSLA?	E-commerce	No SLA	No SLA	–	5	Term Only	N/A	D	Enterprise	No
Bitbucket	Dev Tools	99.9%	15d	50%	5	Credit	Ticket	B	Enterprise	No
Bitwarden	Security	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Black Forest LabsSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Blue YonderSLA?	Operations	N/A	N/A	–	5	Credit	Rep	C	Enterprise	No
BMC Software	Operations	99.95%	N/A	time-based	7	Credit	Email	B	Enterprise	No
Braintree	Finance	No SLA	No SLA	–	5	No credit	N/A	F	Enterprise	No
BrazeSLA?	CRM	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
BrowserStack	Dev Tools	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
CartesiaSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
CircleCI	Dev Tools	No SLA	No SLA	–	5	No SLA	Ticket	F	Enterprise	No
ClickUp	Productivity	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Cloudflare	CDN & Edge	100%	30d	100%	6	Credit	Ticket	A	Enterprise	No
Cloudinary	Content	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Cohere	AI & ML	99.5%	N/A	30%	9	Credit	Email	B	Enterprise	No
Confluent	Databases	99.95%	5d	100%	7	Credit	Ticket	A	Enterprise	No
ContentfulSLA?	Content	N/A	30d	–	5	Credit	Ticket	C	Enterprise	No
Cornerstone	HR & People	99.5%	30d	–	1	Credit	Support	B	Enterprise	No
Coupa	Operations	99.8%	30d	100%	7	Credit	Portal	A	Enterprise	No
CrowdStrikeSLA?	Security	N/A	N/A	–	5	Credit	Portal	C	Enterprise	No
Databricks	Databases	99.9%	N/A	25%	5	Credit	Portal	B	Enterprise	No
Datadog	Monitoring	99.8%	No SLA	–	6	Term + Refund	N/A	C	Enterprise	No
dbt Labs	Databases	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
DeepgramSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
DeepSeek	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
DigitalOcean	Cloud Infra	99.99%	60d	100%	5	Credit	Email	A	Business	No
Docebo	HR & People	99.9%	N/A	30%	6	Credit	Auto	B	Enterprise	Yes
DocuSign	Productivity	N/A	30d	–	4	Credit	Written	B	Enterprise	No
Dropbox	Productivity	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Dynatrace	Monitoring	99.5%	30d	10%	3	Credit	Ticket	B	Enterprise	No
Elastic	Monitoring	99.95%	10d	100%	8	Credit	Ticket	A	Enterprise	No
ElevenLabsSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Fastly	CDN & Edge	100%	30d	50%	8	Credit	Support	B	Enterprise	No
Figma	Productivity	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Firebase	Databases	99.95%	60d	30%	5	Credit	Support	A	Enterprise	No
Fireworks AISLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Five9	Communication	99.999%	30d	100%	4	Credit	Email	A	Enterprise	No
Fivetran	Databases	99.9%	30d	25%	5	Credit	Support	B	Enterprise	No
FortinetSLA?	Security	99.9%	N/A	–	5	Credit	Support	B	Enterprise	No
Freshworks	CRM	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Front	Communication	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
GCP	Cloud Infra	99.99%	60d	100%	6	Credit	Support	A	Premium	No
Genesys	Communication	100%	N/A	100%	5	Credit	Portal	A	Enterprise	No
GitHub	Dev Tools	99.9%	30d	25%	5	Credit	Support	B	Enterprise	No
GitLab	Dev Tools	99.9%	30d	10%	6	Credit	Ticket	B	Ultimate	No
Google Gemini	AI & ML	99.5%	30d	50%	5	Credit	Ticket	B	Enterprise	No
Google Workspace	Productivity	99.9%	30d	15 days	5	Credit	Portal	A	Enterprise	No
Grafana Labs	Monitoring	99.5%	10d	100%	5	Credit	Support	A	Enterprise	No
Greenhouse	HR & People	99.9%	30d	10 days	5	Credit	Support	A	Enterprise	No
GroqSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Gusto	HR & People	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
HashiCorp	Dev Tools	99.9%	10d	30%	5	Credit	Ticket	B	Enterprise	No
Heap	Analytics	99.5%	30d	–	5	Credit	Support	B	Enterprise	No
Help Scout	Communication	No SLA	No SLA	–	5	No credit	N/A	F	Enterprise	No
Heroku	Cloud Infra	No SLA	No SLA	–	5	No SLA	Ticket	F	Enterprise	No
Hootsuite	CRM	99.9%	30d	–	3	Extension	Notify Hootsuite	B	Enterprise	No
HubSpot	CRM	99.95%	20d	time-based	7	Credit	Support	A	Enterprise	No
Hugging Face	AI & ML	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
IBM CloudSLA?	Cloud Infra	100%	3d	10%	5	Credit	Support	B	Enterprise	No
Intercom	Communication	99.8%	30d	–	5	Term + Refund	Written	C	Enterprise	No
JumpCloud	Security	99.9%	10d	50%	7	Credit	Written	B	Premium	No
KinaxisSLA?	Operations	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Klaviyo	CRM	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Kong	Dev Tools	99.9%	30d	50%	5	Credit	Support	A	Enterprise	No
LangChain	AI & ML	99.5%	N/A	20%	4	Credit	Auto	B	–	Yes
LastPass	Security	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
LaunchDarkly	Dev Tools	99.9%	5d	–	6	Term + Refund	Portal	C	Enterprise	No
Lever	HR & People	99.9%	N/A	–	5	Auto-credit	–	A	Enterprise	Yes
Linear	Dev Tools	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Looker	Analytics	99.5%	30d	25%	8	Credit	Form	B	Enterprise	No
Luma AISLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Mailchimp	CRM	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Mailgun	Communication	99.99%	30d	50%	6	Credit	Ticket	A	Enterprise	No
Marketo	CRM	99.9%	30d	25%	6	Credit	Rep	B	Enterprise	No
Meta Llama API	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
Microsoft	Operations	99.9%	60d	100%	5	Credit	Support	A	Enterprise	No
Microsoft 365	Productivity	99.9%	60d	100%	5	Credit	Support	A	Enterprise	No
Microsoft Dynamics 365	Operations	99.9%	30d	100%	5	Credit	Support	A	Enterprise	No
Midjourney	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
Miro	Productivity	99.5%	30d	30%	4	Credit	Support	B	Enterprise	No
Mistral AISLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Mixpanel	Analytics	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Monday.com	Productivity	99.9%	90d	30%	5	Credit	Email	B	Enterprise	No
MongoDB Atlas	Databases	99.995%	30d	100%	6	Credit	Portal	A	Enterprise	No
MuleSoft	Dev Tools	99.95%	10d	15%	6	Credit	Support	B	Enterprise	No
MuxSLA?	Content	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Neon	Databases	99.95%	1d	80%	9	Credit	Ticket	B	Enterprise	No
NetlifySLA?	Cloud Infra	99.99%	N/A	–	5	Credit	Ticket	B	Enterprise	No
NetSuite	Operations	99.7%	30d	25%	4	Credit	SuiteAnswers (article ID 97409 "How to submit an SLC Claim")	B	Enterprise	No
New Relic	Monitoring	99.8%	No SLA	–	6	Term Only	Ticket	D	Enterprise	No
NICE	Communication	99.99%	30d	100%	6	Credit	Portal	A	Enterprise	No
Notion	Productivity	99.9%	3d	5%	4	Credit	Written	B	Enterprise	No
NVIDIA	AI & ML	99%	60d	25%	4	Credit	Ticket	B	Enterprise	No
OCI	Cloud Infra	99.995%	60d	25%	5	Credit	Rep	A	Enterprise	No
Okta	Security	99.99%	N/A	50%	5	Credit	Ticket	B	Enterprise	No
OneLogin	Security	99.9%	30d	100%	2	Credit	Email	A	Enterprise	No
OpenAI	AI & ML	No SLA	No SLA	–	5	No SLA	Email	F	Enterprise	No
OpenRouterSLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
PagerDuty	Monitoring	99.9%	15d	30%	5	Credit	Email	B	Enterprise	No
Palo Alto Networks	Security	99.999%	1d	100%	7	Credit	Portal	A	Enterprise	No
PaylocitySLA?	HR & People	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
PayPal	Finance	No SLA	No SLA	–	5	No credit	Support	F	Enterprise	No
PerplexitySLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Pinecone	AI & ML	99.95%	30d	50%	4	Credit	Ticket	B	Enterprise	No
Ping IdentitySLA?	Security	99.99%	N/A	–	5	Credit	Support	B	Enterprise	No
Pipedrive	CRM	No SLA	No SLA	–	5	No credit	N/A	F	Enterprise	No
Plaid	Finance	No SLA	No SLA	–	5	No credit	N/A	F	Enterprise	No
PlanetScale	Databases	99.99%	30d	50%	6	Credit	Support	A	Enterprise	No
Postman	Dev Tools	99.9%	No SLA	–	5	Term + Refund	Support	D	Enterprise	No
Proofpoint	Security	99.999%	5d	100%	7	Credit	Ticket	A	Enterprise	No
Qdrant	AI & ML	99.5%	1d	25%	4	Credit	Ticket	B	–	No
Qlik	Analytics	99.9%	15d	100%	11	Credit	Portal	A	Enterprise	No
Qualtrics	Analytics	99.93%	30d	10%	5	Credit	Support	B	Enterprise	No
QuickBooks	Finance	No SLA	No SLA	–	5	No credit	N/A	F	Enterprise	No
Redis Cloud	Databases	99.9%	1d	25%	8	Credit	Ticket	B	Enterprise	No
Replicate	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
RingCentralSLA?	Communication	99.999%	N/A	–	5	Credit	Support	B	Enterprise	No
Rippling	HR & People	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
RunwaySLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
SalesforceSLA?	CRM	N/A	N/A	–	6	Credit	Support	C	Signature	No
Sanity	Content	99.95%	30d	10%	5	Credit	Support	B	Enterprise	No
SAP	Operations	99.7%	30d	100%	3	Credit	Support	A	Enterprise	No
Sauce Labs	Dev Tools	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Segment	Analytics	99.99%	30d	–	6	Term + Refund	Written	C	Enterprise	No
Semrush	CRM	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
SendGrid	Communication	99.95%	30d	10%	6	Credit	Ticket	B	Enterprise	No
SentinelOne	Security	No SLA	No SLA	–	5	No SLA	Portal	F	Enterprise	No
ServiceNow	Operations	99.8%	N/A	100%	7	Credit	Written	A	Enterprise	No
ShopifySLA?	E-commerce	99.99%	N/A	–	5	Credit	Support	B	Enterprise	No
Slack	Communication	99.99%	N/A	100%	5	Credit	Auto	A	Enterprise	Yes
Smartsheet	Productivity	99.9%	30d	50%	5	Credit	Form	B	Enterprise	No
Snowflake	Databases	99.9%	21d	7×	5	Credit	Support	A	Enterprise	No
Splunk	Monitoring	100%	5d	time-based	5	Credit	Email	A	Enterprise	No
Sprout Social	CRM	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Square	Finance	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
Squarespace	E-commerce	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Stability AI	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
Stripe	Finance	No SLA	No SLA	–	5	No SLA	Portal	F	Premium	No
Supabase	Databases	99.9%	30d	30%	8	Credit	Email	B	Enterprise	No
SurveyMonkey	Productivity	No SLA	No SLA	–	5	No SLA	N/A	F	Enterprise	No
TableauSLA?	Analytics	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Talkdesk	Communication	100%	7d	10%	7	Credit	Portal	B	Enterprise	No
Tenable	Security	99.95%	10d	20%	6	Credit	Email	B	Enterprise	No
Together AISLA?	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	Enterprise	No
Twilio	Communication	99.95%	30d	10%	5	Credit	Support	B	Enterprise	No
TypeformSLA?	Productivity	No SLA	No SLA	–	5	Term Only	N/A	D	Enterprise	No
UKGSLA?	HR & People	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Veeam	Cloud Infra	99.9%	30d	100%	5	Credit	Support	A	Enterprise	No
Vercel	Cloud Infra	99.99%	30d	50%	7	Credit	Written	B	Enterprise	No
Vimeo	Content	99.9%	60d	25%	7	Credit	Rep	B	Enterprise	No
VonageSLA?	Communication	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Weaviate	AI & ML	99.5%	30d	30%	4	Credit	Email	B	–	No
WebexSLA?	Communication	N/A	N/A	–	5	Credit	Cisco TAC	C	Enterprise	No
Webflow	E-commerce	99.9%	N/A	25%	5	Credit	Written	B	Enterprise	No
Wix	E-commerce	99.9%	30d	10%	5	Credit	Support	B	Enterprise	No
Workable	HR & People	99.8%	30d	30 days	6	Credit	Support	A	Enterprise	No
Workday	HR & People	99.9%	N/A	30%	5	Credit	–	B	Enterprise	No
Writer	AI & ML	99.9%	5d	20%	4	Credit	Email	B	Enterprise	No
xAI	AI & ML	No SLA	No SLA	–	4	No SLA	N/A	F	–	No
Xero	Finance	No SLA	No SLA	–	5	No SLA	Portal	F	Enterprise	No
Zapier	Dev Tools	No SLA	No SLA	–	5	No SLA	Support	F	Enterprise	No
Zendesk	Communication	99.9%	60d	–	5	Credit	Email	B	Enterprise	No
ZohoSLA?	CRM	99.9%	N/A	–	3	Credit	Support	B	Enterprise	No
ZoomSLA?	Communication	N/A	N/A	–	5	Credit	Support	C	Enterprise	No
Zscaler	Security	99.999%	10d	30 days	5	Credit	Ticket	A	Enterprise	No