SLA terms for 159 cloud and SaaS vendors: uptime commitments, claim windows, credit policies, and error budgets. No account required.

159 vendors analyzed. View market trends →

More columns than fit — scroll sideways to see them, or untick any in Columns to simplify.

Vendor▲	Category	Uptime	Window	Score	Max credit	Support tier	Exclusions	Remedy	Claim method	Auto-credit
1Password	Security	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
8x8	Communication	99.999%	30d	A81	50%	Enterprise	3	Credit	Ticket	No
ActiveCampaign	CRM	99.5%	10d	C57	10%	Enterprise	5	Credit	Written	No
Adobe	Content	99.9%	30d	B75	25%	Enterprise	6	Credit	Written	No
ADP	HR & People	N/A	N/A	C50	–	Enterprise	5	Credit	AM	No
Adyen	Finance	99.9%	No SLA	D39	–	Enterprise	5	Term Only	N/A	No
Ahrefs	CRM	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Airtable	Productivity	99.9%	30d	B65	–	Enterprise	9	Credit	Email	No
Akamai	CDN & Edge	100%	30d	A91	100%	Enterprise	5	Credit	Control Center	No
Alibaba Cloud	Cloud Infra	99.975%	60d	A97	100%	Enterprise	5	Credit	Ticket	No
Amplitude	Analytics	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Anthropic	AI & ML	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Asana	Productivity	99.9%	No SLA	E19	–	Enterprise	4	–	N/A	No
Atlassian	Dev Tools	99.9%	15d	B75	50%	Enterprise	7	Credit	Portal	No
Auth0	Security	99.99%	5d	B76	50%	Enterprise	6	Credit	Written	No
AWS	Cloud Infra	99.99%	30d	A89	100%	Enterprise	6	Credit	Support	No
Azure	Cloud Infra	99.999%	30d	A91	100%	Premier	6	Credit	Portal	No
Backblaze	Cloud Infra	99.9%	30d	B72	10%	Enterprise	6	Credit	Ticket	No
BambooHR	HR & People	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
BigCommerce	E-commerce	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Bitbucket	Dev Tools	99.9%	15d	B75	50%	Enterprise	5	Credit	Ticket	No
Bitwarden	Security	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Blue Yonder	Operations	N/A	N/A	C50	–	Enterprise	5	Credit	Customer Success Manager	No
BMC Software	Operations	99.9%	30d	B73	15%	Enterprise	7	Credit	Email	No
Braintree	Finance	No SLA	No SLA	E10	–	Enterprise	5	No credit	N/A	No
Braze	CRM	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
BrowserStack	Dev Tools	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
CircleCI	Dev Tools	No SLA	No SLA	D25	–	Enterprise	5	Term Only	Ticket	No
ClickUp	Productivity	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Cloudflare	CDN & Edge	100%	30d	A89	100%	Enterprise	6	Credit	Ticket	No
Cloudinary	Content	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Cohere	AI & ML	99.5%	N/A	B64	30%	Enterprise	9	–	Email	No
Confluent	Databases	99.95%	5d	A85	100%	Enterprise	7	Credit	Ticket	No
Contentful	Content	N/A	N/A	C48	–	Enterprise	5	Credit	Ticket	No
Cornerstone	HR & People	99.5%	30d	B64	–	Enterprise	1	Credit	Credit request to Cornerstone	No
Coupa	Operations	99.8%	30d	A88	100%	Enterprise	7	Credit	Portal	No
CrowdStrike	Security	N/A	N/A	C50	–	Enterprise	5	Credit	Portal	No
Databricks	Databases	N/A	N/A	C50	–	Enterprise	5	Credit	Portal	No
Datadog	Monitoring	99.8%	No SLA	D35	–	Enterprise	6	Term Only	N/A	No
dbt Labs	Databases	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
DigitalOcean	Cloud Infra	99.99%	30d	A91	100%	Business	5	Credit	Email	No
Docebo	HR & People	99.9%	N/A	B78	30%	Enterprise	6	Credit	Automatic	Yes
DocuSign	Productivity	99.99%	30d	B76	25%	Enterprise	4	Credit	Written	No
Dropbox	Productivity	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Dynatrace	Monitoring	99.5%	30d	B66	10%	Enterprise	3	Credit	Ticket	No
Elastic	Monitoring	99.95%	10d	A81	100%	Enterprise	8	Credit	Ticket	No
Fastly	CDN & Edge	100%	30d	B79	50%	Enterprise	8	Credit	Support	No
Figma	Productivity	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Firebase	Databases	99.95%	60d	A82	30%	Enterprise	5	Credit	Support	No
Five9	Communication	99.999%	30d	A91	100%	Enterprise	4	Credit	Written	No
Fivetran	Databases	99.9%	30d	A90	100%	Enterprise	5	Credit	Support	No
Fortinet	Security	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Freshworks	CRM	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Front	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
GCP	Cloud Infra	99.99%	60d	A97	100%	Premium	6	Credit	Support	No
Genesys	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Portal	No
GitHub	Dev Tools	99.9%	30d	B70	25%	Enterprise	5	Credit	Support	No
GitLab	Dev Tools	99.9%	30d	B67	10%	Ultimate	6	Credit	Ticket	No
Google Workspace	Productivity	99.9%	30d	A85	15 days	Enterprise	5	Credit	Admin Console	No
Grafana Labs	Monitoring	99.5%	10d	A80	100%	Enterprise	5	Credit	Support	No
Greenhouse	HR & People	99.9%	30d	A85	10 days	Enterprise	5	Credit	Support	No
Gusto	HR & People	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
HashiCorp	Dev Tools	99.9%	10d	B67	30%	Enterprise	5	Credit	Ticket	No
Heap	Analytics	99.9%	30d	B75	25%	Enterprise	5	Credit	Support	No
Help Scout	Communication	No SLA	No SLA	E10	–	Enterprise	5	No credit	N/A	No
Heroku	Cloud Infra	N/A	N/A	C50	–	Enterprise	5	Credit	Ticket	No
Hootsuite	CRM	99.9%	30d	D25	–	Enterprise	3	–	Notify Hootsuite	No
HubSpot	CRM	99.95%	20d	B66	–	Enterprise	7	Credit	Support	No
Hugging Face	AI & ML	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
IBM Cloud	Cloud Infra	100%	3d	B68	10%	Enterprise	5	Credit	Support	No
Intercom	Communication	99.8%	30d	D28	–	Enterprise	5	–	Written	No
JumpCloud	Security	99.9%	10d	B74	50%	Premium	7	Credit	Written	No
Kinaxis	Operations	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Klaviyo	CRM	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Kong	Dev Tools	99.99%	30d	A91	100%	Enterprise	5	Credit	Support	No
LastPass	Security	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
LaunchDarkly	Dev Tools	99.9%	5d	B73	50%	Enterprise	6	Credit	Portal	No
Lever	HR & People	99.9%	N/A	A87	–	Enterprise	5	Auto-credit	–	Yes
Linear	Dev Tools	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Looker	Analytics	99.5%	30d	B69	25%	Enterprise	8	Credit	Support	No
Mailchimp	CRM	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Mailgun	Communication	99.99%	30d	A81	50%	Enterprise	6	Credit	Ticket	No
Marketo	CRM	99.9%	30d	B75	25%	Enterprise	6	Credit	AM	No
Microsoft	Operations	99.9%	60d	A96	100%	Enterprise	5	Credit	Support	No
Microsoft 365	Productivity	99.9%	60d	A96	100%	Enterprise	5	Credit	Support	No
Microsoft Dynamics 365	Operations	99.9%	30d	A90	100%	Enterprise	5	Credit	Support	No
Miro	Productivity	99.5%	30d	B65	30%	Enterprise	4	Credit	Request to Miro under the Master Cloud Agreement	No
Mixpanel	Analytics	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Monday.com	Productivity	99.9%	90d	B77	30%	Enterprise	5	Credit	Email	No
MongoDB Atlas	Databases	99.995%	30d	A91	100%	Enterprise	6	Credit	Portal	No
MuleSoft	Dev Tools	99.95%	10d	B69	15%	Enterprise	6	Credit	Support	No
Mux	Content	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Neon	Databases	99.95%	1d	B78	80%	Enterprise	9	Credit	Ticket	No
Netlify	Cloud Infra	99.99%	N/A	B65	–	Enterprise	5	Credit	Ticket	No
NetSuite	Operations	99.7%	30d	B72	25%	Enterprise	4	Credit	SuiteAnswers (article ID 97409 "How to submit an SLC Claim")	No
New Relic	Monitoring	99.8%	No SLA	D35	–	Enterprise	6	Term Only	Ticket	No
NICE	Communication	99.99%	30d	A91	100%	Enterprise	6	Credit	Portal	No
Notion	Productivity	99.9%	3d	B60	5%	Enterprise	4	Credit	Written	No
OCI	Cloud Infra	99.995%	60d	A97	100%	Enterprise	5	Credit	AM	No
Okta	Security	99.99%	N/A	B65	–	Enterprise	5	Credit	Ticket	No
OneLogin	Security	99.9%	30d	A90	100%	Enterprise	2	Credit	Email	No
OpenAI	AI & ML	99.9%	N/A	C59	–	Enterprise	5	Credit	Email	No
PagerDuty	Monitoring	99.9%	15d	B73	30%	Enterprise	5	Credit	Email	No
Palo Alto Networks	Security	99.999%	1d	A85	100%	Enterprise	7	Credit	Portal	No
Paylocity	HR & People	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
PayPal	Finance	No SLA	No SLA	E10	–	Enterprise	5	No credit	Support	No
Ping Identity	Security	99.99%	30d	B76	25%	Enterprise	5	Credit	Support	No
Pipedrive	CRM	No SLA	No SLA	E10	–	Enterprise	5	No credit	N/A	No
Plaid	Finance	No SLA	No SLA	E10	–	Enterprise	5	No credit	N/A	No
PlanetScale	Databases	99.99%	30d	A81	50%	Enterprise	6	Credit	Support	No
Postman	Dev Tools	99.9%	No SLA	E19	–	Enterprise	5	Term + Refund	Support	No
Proofpoint	Security	99.999%	5d	A86	100%	Enterprise	7	Credit	Ticket	No
Qlik	Analytics	99.9%	15d	A87	100%	Enterprise	11	Credit	Portal	No
Qualtrics	Analytics	99.93%	30d	B72	10%	Enterprise	5	Credit	Support	No
QuickBooks	Finance	No SLA	No SLA	E10	–	Enterprise	5	No credit	N/A	No
Redis Cloud	Databases	99.9%	1d	B69	25%	Enterprise	8	Credit	Ticket	No
RingCentral	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Rippling	HR & People	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Salesforce	CRM	N/A	N/A	C50	–	Signature	6	Credit	Support	No
Sanity	Content	99.9%	30d	B67	10%	Enterprise	5	Credit	Support	No
SAP	Operations	99.7%	30d	A87	100%	Enterprise	3	Credit	Support	No
Sauce Labs	Dev Tools	No SLA	No SLA	E10	–	Enterprise	5	No SLA	Support	No
Segment	Analytics	99.99%	30d	D31	–	Enterprise	6	–	Written	No
Semrush	CRM	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
SendGrid	Communication	99.95%	30d	B72	10%	Enterprise	6	Credit	Ticket	No
SentinelOne	Security	No SLA	No SLA	E10	–	Enterprise	5	No SLA	Portal	No
ServiceNow	Operations	99.8%	N/A	A82	100%	Enterprise	7	Credit	Written	No
Shopify	E-commerce	99.99%	N/A	B63	–	Enterprise	5	Credit	Support	No
Slack	Communication	N/A	N/A	C50	–	Enterprise	5	Auto-credit	–	No
Smartsheet	Productivity	99.9%	30d	B75	50%	Enterprise	5	Credit	SLA Fee Credit Request form	No
Snowflake	Databases	99.9%	21d	A83	7×	Enterprise	5	Credit	Support	No
Splunk	Monitoring	100%	5d	A81	time-based	Enterprise	5	Credit	Email	No
Sprout Social	CRM	99.9%	30d	B75	25%	Enterprise	5	Credit	Support	No
Square	Finance	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Squarespace	E-commerce	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Stripe	Finance	N/A	N/A	C50	–	Premium	5	Credit	Support	No
Supabase	Databases	99.9%	30d	B69	20%	Enterprise	8	Credit	Email	No
SurveyMonkey	Productivity	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
Tableau	Analytics	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Talkdesk	Communication	100%	7d	B66	10%	Enterprise	7	Credit	Portal	No
Tenable	Security	99.95%	10d	B70	20%	Enterprise	6	Credit	Email	No
Twilio	Communication	99.95%	30d	B72	10%	Enterprise	5	Credit	Support	No
Typeform	Productivity	No SLA	No SLA	D25	–	Enterprise	5	Term Only	N/A	No
UKG	HR & People	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Veeam	Cloud Infra	99.9%	30d	A90	100%	Enterprise	5	Credit	Support	No
Vercel	Cloud Infra	99.99%	30d	B76	50%	Enterprise	7	Credit	Written	No
Vimeo	Content	99.9%	60d	B76	25%	Enterprise	7	Credit	AM	No
Vonage	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Webex	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Cisco TAC	No
Webflow	E-commerce	99.9%	N/A	B64	25%	Enterprise	5	–	Written	No
Wix	E-commerce	99.9%	30d	B67	10%	Enterprise	5	Credit	Support	No
Workable	HR & People	99.8%	30d	A81	30 days	Enterprise	6	Credit	Support	No
Workday	HR & People	99.9%	N/A	B70	30%	Enterprise	5	–	–	No
Xero	Finance	N/A	N/A	C50	–	Enterprise	5	Credit	Xero Central	No
Zapier	Dev Tools	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Zendesk	Communication	99.9%	N/A	C59	–	Enterprise	5	Credit	Email	No
Zoho	CRM	99.9%	N/A	B64	–	Enterprise	3	Credit	Support	No
Zoom	Communication	N/A	N/A	C50	–	Enterprise	5	Credit	Support	No
Zscaler	Security	99.999%	10d	A82	30 days	Enterprise	5	Credit	Ticket	No