{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "abnormal-security",
    "name": "Abnormal Security",
    "vendor": "Abnormal AI, Inc.",
    "website": "https://abnormalsecurity.com",
    "category": "security",
    "category_name": "Security",
    "tags": [],
    "sla_url": "https://legal.abnormalsecurity.com/legal-hub/abnormal-security-support-and-service-level-agreement-policy-465249c8",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "days_extension",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "eligibility_date",
      "business_days": false,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits are subscription term extension days only — no cash or invoice credit conversion",
      "Trial and beta services explicitly excluded (liability cap $50K for trials)",
      "Planned Maintenance (max 4 hours with 48 hours notice) excluded",
      "Emergency Maintenance excluded",
      "Customer or User Agreement violations excluded",
      "Force majeure excluded",
      "Credit tier table (days per uptime band) not publicly confirmed; only 15-day monthly cap confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "abnormal-email-security",
        "name": "Abnormal AI Email Security",
        "category": "security",
        "description": "AI-powered email security platform detecting phishing, BEC, and account takeover attacks via behavioral analysis",
        "sla_url": "https://legal.abnormalsecurity.com/legal-hub/abnormal-security-support-and-service-level-agreement-policy-465249c8",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Abnormal Security (Abnormal AI, Inc., Delaware; San Francisco, CA; formerly Abnormal Security Corporation) is an AI-powered email security platform. The SLA guarantees 99.9% monthly availability, measured as customer access via web browser or API. Credits are subscription term extension days — not cash or invoice credits — capped at 15 days per month in aggregate. Claims must be filed via Support Case within 30 days of eligibility. Trial and beta services are explicitly excluded, with a separate $50K liability cap for trial use. The credit tier table (days per uptime band) is not publicly indexed."
  }
}