{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "adobe-commerce",
    "name": "Adobe Commerce",
    "vendor": "Adobe Inc.",
    "website": "https://business.adobe.com/products/magento/magento-commerce.html",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-adobeon-demand-managedservices-2025oct12.pdf",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.99,
          "credit": 10
        },
        {
          "below": 99.9,
          "credit": 15
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident",
      "business_days": false,
      "method": "Written notice to Adobe",
      "url": null,
      "required_evidence": [
        "Written notification to Adobe identifying the downtime",
        "Dates and times of the downtime",
        "Affected service and environment"
      ],
      "review_days": null,
      "credit_application": "Applied as service credit against future fees"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Non-Production environments",
      "Beta or trial services"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "adobe-commerce-cloud",
        "name": "Adobe Commerce on Cloud",
        "category": "e-commerce",
        "description": "Adobe-hosted production environment for Adobe Commerce (formerly Magento Commerce Cloud)",
        "sla_url": "https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-adobeon-demand-managedservices-2025oct12.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "adobe-commerce-cloud-service",
        "name": "Adobe Commerce as a Cloud Service",
        "category": "e-commerce",
        "description": "Next-generation cloud-native Adobe Commerce SaaS platform",
        "sla_url": "https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-adobeon-demand-managedservices-2025oct12.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "adobe-commerce-managed",
        "name": "Adobe Commerce on Managed Services",
        "category": "e-commerce",
        "description": "Adobe-managed hosting for Adobe Commerce (legacy Magento Enterprise Cloud Edition)",
        "sla_url": "https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-adobeon-demand-managedservices-2025oct12.pdf",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Adobe Commerce (formerly Magento) offers enterprise SLAs with a tiered credit structure (10/15/25%, capped at 25% of monthly fees). Adobe Commerce on Cloud and as a Cloud Service carry a 99.99% monthly uptime commitment; Adobe Commerce on Managed Services carries 99.9%. Both product lines share the same credit tier logic but with different uptime thresholds. Claims must be filed in writing within 30 days of the downtime event. A right to terminate arises if uptime falls below 90% for 3 months in any 6-month period."
  }
}