{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "affirm",
    "name": "Affirm",
    "vendor": "Affirm, Inc.",
    "website": "https://www.affirm.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://www.affirm.com/merchant-terms",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No public merchant SLA with uptime commitments",
      "SLA metrics redacted in SEC filings",
      "Private negotiated SLAs for major partnerships only"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "affirm-bnpl",
        "name": "Affirm Buy Now Pay Later",
        "category": "finance-and-payments",
        "description": "Buy Now Pay Later payment solution for merchants enabling flexible consumer payment plans at checkout",
        "sla_url": "https://www.affirm.com/merchant-terms",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Affirm (Affirm, Inc., Delaware) is a Buy Now Pay Later payment platform for merchants. Standard merchant agreements contain no uptime percentage or credit schedule — a professional standards clause references \"SLA Standards\" but specific metrics are redacted in SEC filings. Affirm does negotiate private SLAs for major partnerships. Merchants should request custom SLA terms through Affirm enterprise sales."
  }
}