{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "aiven",
    "name": "Aiven",
    "vendor": "Aiven Oy",
    "website": "https://aiven.io",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://aiven.io/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "30×",
      "value": 30,
      "unit": "multiplier"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "startup",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Support ticket",
      "url": "https://aiven.io/support",
      "required_evidence": [
        "Dates and times of downtime",
        "Affected Cloud Service details"
      ],
      "review_days": null,
      "credit_application": "Applied as service credits for future Cloud Services use, expiring 90 days from issuance"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Downtime not caused by Aiven software or operations",
      "Free tier services (Startup, Business, Premium plans only)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Startup",
        "slug": "startup",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Business",
        "slug": "business",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premium",
        "slug": "premium",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "aiven-cloud-services",
        "name": "Aiven Managed Cloud Services",
        "category": "databases-and-data-infrastructure",
        "description": "Managed open-source databases and data infrastructure (PostgreSQL, MySQL, Kafka, Redis, OpenSearch, etc.)",
        "sla_url": "https://aiven.io/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Aiven offers a 99.99% monthly uptime SLA across all its managed open-source services (PostgreSQL, MySQL, Kafka, Redis, OpenSearch, and more) for Startup, Business, and Premium plan customers. The credit structure is unusual: credits equal 30× the excess downtime duration (in time units), capped at 3 months of preceding fees. Unused credits expire after 90 days."
  }
}