{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "akamai-connected-cloud",
    "name": "Akamai Connected Cloud",
    "vendor": "Akamai Technologies, Inc.",
    "website": "https://www.linode.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.linode.com/legal-ssa/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://cloud.linode.com/support/tickets",
      "required_evidence": [
        "Account and affected resource details",
        "Dates and times of unavailability"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premium",
        "slug": "premium",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "linode-compute-shared",
        "name": "Linode Shared CPU Instances",
        "category": "compute",
        "description": "Shared CPU virtual machine instances",
        "sla_url": "https://www.linode.com/legal-ssa/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "linode-compute-dedicated",
        "name": "Linode Dedicated CPU Instances",
        "category": "compute",
        "description": "Dedicated CPU virtual machine instances",
        "sla_url": "https://www.linode.com/legal-ssa/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "linode-object-storage",
        "name": "Linode Object Storage",
        "category": "storage",
        "description": "S3-compatible object storage",
        "sla_url": "https://www.linode.com/legal-ssa/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "linode-kubernetes",
        "name": "Linode Kubernetes Engine (LKE)",
        "category": "containers",
        "description": "Managed Kubernetes clusters",
        "sla_url": "https://www.linode.com/legal-ssa/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Akamai Connected Cloud (formerly Linode) is Akamai's cloud computing platform offering VMs, object storage, Kubernetes, and managed databases. Compute instances (Shared and Dedicated CPU) carry a 99.99% monthly uptime SLA; other services (Object Storage, LKE) carry 99.9%. Credits are pro-rated for downtime below the commitment, claimed within 30 days of month-end. Note: Akamai's CDN and security products are covered under a separate SLA — see the Akamai entry."
  }
}