{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "algolia",
    "name": "Algolia",
    "vendor": "Algolia, Inc. / Algolia SAS",
    "website": "https://www.algolia.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.algolia.com/policies/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "multiplier",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Support ticket",
      "url": "https://www.algolia.com/support/",
      "required_evidence": [
        "Dates and times of service unavailability",
        "Affected application and index details",
        "Account information"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Free and Build plan customers (no uptime SLA)",
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Beta features"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Build",
        "slug": "build",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Grow",
        "slug": "grow",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premium",
        "slug": "premium",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "algolia-search",
        "name": "Algolia AI Search",
        "category": "developer-tools",
        "description": "AI-powered search and discovery API for websites and applications",
        "sla_url": "https://www.algolia.com/policies/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "algolia-recommend",
        "name": "Algolia Recommend",
        "category": "developer-tools",
        "description": "AI recommendation API for personalized content and product discovery",
        "sla_url": "https://www.algolia.com/policies/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Algolia (Algolia, Inc., Delaware) is an AI-powered search and discovery API platform. The SLA uses an unusual **Acceleration Ratio multiplier** formula: credits = (subscription price × outage minutes × ratio) ÷ total month minutes. Enterprise plan: 99.99% uptime, 100× ratio, max 100% monthly credit. Premium plan: 99.999% uptime, 1,000× ratio, max 600% annually. Free and Build plans have no uptime SLA."
  }
}