{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "appdynamics",
    "name": "AppDynamics",
    "vendor": "Cisco Systems, Inc.",
    "website": "https://www.appdynamics.com",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://legal.appdynamics.com/AppDynamics_cSaaS_SLA.pdf",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": 20,
    "max_credit": {
      "kind": "capped",
      "label": "20%",
      "value": 20,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 20,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.5,
          "credit": 5
        },
        {
          "below": 97,
          "credit": 10
        },
        {
          "below": 95,
          "credit": 20
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://support.appdynamics.com",
      "required_evidence": [
        "Evidence of availability shortfall during the quarter",
        "Affected resource and account details"
      ],
      "review_days": null,
      "credit_application": "Applied as account credit against future Cisco fees"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Internet or third-party network disruptions"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "appdynamics-csaas",
        "name": "AppDynamics cSaaS (APM)",
        "category": "monitoring-and-observability",
        "description": "Application performance monitoring SaaS delivered via Cisco cloud",
        "sla_url": "https://legal.appdynamics.com/AppDynamics_cSaaS_SLA.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "appdynamics-cloud",
        "name": "AppDynamics Cloud",
        "category": "monitoring-and-observability",
        "description": "Next-generation cloud-native APM on Cisco Cloud Observability platform",
        "sla_url": "https://legal.appdynamics.com/AppDynamics_Cloud_SLA_03.17.2023.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "AppDynamics (a Cisco product) offers a 99.5% quarterly availability SLA — note the measurement period is per calendar quarter, not monthly, which materially affects credit eligibility. Credits are tiered at 5/10/20% of quarterly fees, capped at 20% of the applicable monthly fee. Claims must be filed within 30 days of the quarter's end."
  }
}