{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "astronomer",
    "name": "Astronomer",
    "vendor": "Astronomer, Inc.",
    "website": "https://www.astronomer.io",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.astronomer.io/legal/sla/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "awareness_date",
      "business_days": false,
      "method": "Support portal ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits applied to future invoices only — no cash, no unilateral fee offsets",
      "Test, development, beta, and sandbox environments explicitly excluded",
      "Emergency Maintenance (vulnerability response) excluded from Downtime",
      "Downtime limited to Control Plane API endpoint unavailability only",
      "Force majeure, customer equipment, and third-party product failures excluded",
      "Credit tier percentages not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Developer",
        "slug": "developer",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Team",
        "slug": "team",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Business Critical",
        "slug": "business-critical",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "astronomer-astro",
        "name": "Astro (Managed Apache Airflow)",
        "category": "developer-tools",
        "description": "Managed Apache Airflow platform for data pipeline orchestration with enterprise security and governance",
        "sla_url": "https://www.astronomer.io/legal/sla/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Astronomer (Astronomer, Inc.; New York, NY / Cincinnati, OH) provides Astro, a managed Apache Airflow platform for data pipeline orchestration. The SLA commits to 99.5% monthly availability, measured as Control Plane API endpoint availability — test, development, beta, and sandbox environments are explicitly excluded. Credits apply to future invoices only; customers cannot unilaterally offset fees. Claims must be filed via the Support Portal within 30 days of becoming aware of the failure. The specific credit tier percentages are not publicly indexed."
  }
}