{
  "slug": "atlassian",
  "name": "Atlassian",
  "vendor": "Atlassian Corporation Plc",
  "website": "https://www.atlassian.com",
  "category": "devops-and-development",
  "category_name": "DevOps & Development",
  "tags": [],
  "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 50,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.9,
        "credit": 10
      },
      {
        "below": 99.5,
        "credit": 25
      },
      {
        "below": 99,
        "credit": 50
      }
    ]
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "incident_date",
    "business_days": false,
    "method": "Support Portal",
    "url": "https://support.atlassian.com",
    "required_evidence": [
      "Cloud site URL",
      "Affected products",
      "Incident timestamps",
      "Impact description",
      "User count affected"
    ],
    "review_days": 10,
    "credit_application": "Applied to account"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer actions",
    "Free tier services",
    "Beta/Early access features",
    "Third-party integrations"
  ],
  "support_tiers": [
    {
      "name": "Free",
      "slug": "free",
      "price": "Free",
      "sla_eligible": false,
      "response_time": null
    },
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Per-user pricing",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Premium",
      "slug": "premium",
      "price": "Per-user pricing (higher)",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 30 minutes"
    }
  ],
  "services": [
    {
      "id": "jira",
      "name": "Jira",
      "category": "project-management",
      "description": "Issue and project tracking",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "confluence",
      "name": "Confluence",
      "category": "documentation",
      "description": "Team collaboration and wiki",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "bitbucket",
      "name": "Bitbucket",
      "category": "source-control",
      "description": "Git code hosting",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "trello",
      "name": "Trello",
      "category": "project-management",
      "description": "Visual project management",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "opsgenie",
      "name": "Opsgenie",
      "category": "incident-management",
      "description": "On-call and alerting",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "statuspage",
      "name": "Statuspage",
      "category": "status-communication",
      "description": "Status page hosting",
      "sla_url": "https://www.atlassian.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Atlassian is a DevOps & Development provider. See the official SLA at [https://www.atlassian.com/legal/service-level-agreement](https://www.atlassian.com/legal/service-level-agreement).\n\n<!-- Add human-readable notes about Atlassian's SLA nuances here. -->"
}