{
  "slug": "auth0",
  "name": "Auth0",
  "vendor": "Auth0",
  "website": "https://www.auth0.com",
  "category": "security-and-identity",
  "category_name": "Security & Identity",
  "tags": [],
  "sla_url": "https://auth0.com/docs/support/sla",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 50,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.99,
        "credit": 10
      },
      {
        "below": 99.9,
        "credit": 25
      },
      {
        "below": 99,
        "credit": 50
      }
    ]
  },
  "claim_process": {
    "deadline_days": 5,
    "deadline_basis": "incident_date",
    "business_days": true,
    "method": "Support Center",
    "url": "https://support.auth0.com",
    "required_evidence": [
      "Account ID",
      "Affected services",
      "Incident timestamps",
      "Impact description"
    ],
    "review_days": 30,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "actions",
      "name": "Auth0 Actions",
      "category": "identity",
      "description": "Custom logic in auth flows",
      "sla_url": "https://auth0.com/docs/support/sla",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "authentication",
      "name": "Auth0 Authentication",
      "category": "identity",
      "description": "Universal Login and authentication",
      "sla_url": "https://auth0.com/docs/support/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "mfa",
      "name": "Auth0 Multi-Factor Auth",
      "category": "identity",
      "description": "MFA services",
      "sla_url": "https://auth0.com/docs/support/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "organizations",
      "name": "Auth0 Organizations",
      "category": "identity",
      "description": "B2B identity management",
      "sla_url": "https://auth0.com/docs/support/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "sso",
      "name": "Auth0 SSO",
      "category": "identity",
      "description": "Single Sign-On",
      "sla_url": "https://auth0.com/docs/support/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Auth0 is a Security & Identity provider. See the official SLA at [https://auth0.com/docs/support/sla](https://auth0.com/docs/support/sla).\n\n<!-- Add human-readable notes about Auth0's SLA nuances here. -->"
}