{
  "slug": "aws",
  "name": "AWS",
  "vendor": "Amazon Web Services, Inc.",
  "website": "https://aws.amazon.com",
  "category": "cloud-infrastructure",
  "category_name": "Cloud Infrastructure",
  "tags": [],
  "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "regional",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 100,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.99,
        "credit": 10
      },
      {
        "below": 99,
        "credit": 25
      },
      {
        "below": 95,
        "credit": 100
      }
    ]
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "end_of_calendar_month_of_failure",
    "business_days": false,
    "method": "AWS Support Center",
    "url": "https://console.aws.amazon.com/support/",
    "required_evidence": [
      "AWS Account ID",
      "Affected resource ARNs",
      "Incident timestamps (UTC)",
      "Error logs or screenshots"
    ],
    "review_days": 5,
    "credit_application": "Applied to next billing cycle"
  },
  "exclusions": [
    "Scheduled maintenance with prior notice",
    "Force majeure events",
    "Customer-initiated actions or misconfigurations",
    "Free tier usage",
    "Preview and beta services",
    "Exceeding service quotas"
  ],
  "support_tiers": [
    {
      "name": "Basic",
      "slug": "basic",
      "price": "Free",
      "sla_eligible": false,
      "response_time": null
    },
    {
      "name": "Developer",
      "slug": "developer",
      "price": "$29/month",
      "sla_eligible": false,
      "response_time": "< 24 hours"
    },
    {
      "name": "Business",
      "slug": "business",
      "price": "Greater of $100/month or 10% of AWS charges",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Greater of $15,000/month or custom",
      "sla_eligible": true,
      "response_time": "< 15 minutes"
    }
  ],
  "services": [
    {
      "id": "ec2",
      "name": "Amazon EC2",
      "category": "compute",
      "description": "Virtual servers in the cloud",
      "sla_url": "https://aws.amazon.com/ec2/sla/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "s3",
      "name": "Amazon S3",
      "category": "storage",
      "description": "Object storage service",
      "sla_url": "https://aws.amazon.com/s3/sla/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "lambda",
      "name": "AWS Lambda",
      "category": "compute",
      "description": "Serverless compute service",
      "sla_url": "https://aws.amazon.com/lambda/sla/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "rds",
      "name": "Amazon RDS",
      "category": "database",
      "description": "Managed relational database service",
      "sla_url": "https://aws.amazon.com/rds/sla/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "dynamodb",
      "name": "Amazon DynamoDB",
      "category": "database",
      "description": "Managed NoSQL database service",
      "sla_url": "https://aws.amazon.com/dynamodb/sla/",
      "uptime": 99.999,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": {
        "calculation": "tiered",
        "remedy": null,
        "max_credit_percent": 100,
        "automatic": false,
        "credit_tiers": [
          {
            "below": 99.999,
            "credit": 10
          },
          {
            "below": 99.99,
            "credit": 25
          },
          {
            "below": 99,
            "credit": 100
          }
        ]
      }
    },
    {
      "id": "cloudfront",
      "name": "Amazon CloudFront",
      "category": "cdn",
      "description": "Content delivery network",
      "sla_url": "https://aws.amazon.com/cloudfront/sla/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "route53",
      "name": "Amazon Route 53",
      "category": "dns",
      "description": "Scalable DNS and domain registration",
      "sla_url": "https://aws.amazon.com/route53/sla/",
      "uptime": 100,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": {
        "calculation": "tiered",
        "remedy": null,
        "max_credit_percent": 25,
        "automatic": false,
        "credit_tiers": [
          {
            "below": 100,
            "credit": 25
          }
        ]
      }
    },
    {
      "id": "eks",
      "name": "Amazon EKS",
      "category": "containers",
      "description": "Managed Kubernetes service",
      "sla_url": "https://aws.amazon.com/eks/sla/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "sqs",
      "name": "Amazon SQS",
      "category": "messaging",
      "description": "Managed message queue service",
      "sla_url": "https://aws.amazon.com/sqs/sla/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "sns",
      "name": "Amazon SNS",
      "category": "messaging",
      "description": "Managed notification service",
      "sla_url": "https://aws.amazon.com/sns/sla/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "aurora",
      "name": "Amazon Aurora",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "api-gateway",
      "name": "Amazon API Gateway",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "ecs",
      "name": "Amazon ECS",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "fargate",
      "name": "AWS Fargate",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "kinesis-streams",
      "name": "Amazon Kinesis Data Streams",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "redshift",
      "name": "Amazon Redshift",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "elasticache",
      "name": "Amazon ElastiCache",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "opensearch",
      "name": "Amazon OpenSearch Service",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "bedrock",
      "name": "Amazon Bedrock",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "sagemaker",
      "name": "Amazon SageMaker",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "cognito",
      "name": "Amazon Cognito",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "step-functions",
      "name": "AWS Step Functions",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "eventbridge",
      "name": "Amazon EventBridge",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "secrets-manager",
      "name": "AWS Secrets Manager",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "ssm-parameter-store",
      "name": "AWS Systems Manager Parameter Store",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "vpc",
      "name": "Amazon VPC",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "direct-connect",
      "name": "AWS Direct Connect",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "elb",
      "name": "Elastic Load Balancing",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "cloudwatch",
      "name": "Amazon CloudWatch",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "waf",
      "name": "AWS WAF",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "shield-advanced",
      "name": "AWS Shield Advanced",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "ebs",
      "name": "Amazon EBS",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "efs",
      "name": "Amazon EFS",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "app-runner",
      "name": "AWS App Runner",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "amplify-hosting",
      "name": "AWS Amplify Hosting",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "msk",
      "name": "Amazon MSK",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "mq",
      "name": "Amazon MQ",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "documentdb",
      "name": "Amazon DocumentDB",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "neptune",
      "name": "Amazon Neptune",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "keyspaces",
      "name": "Amazon Keyspaces",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "qldb",
      "name": "Amazon QLDB",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "timestream",
      "name": "Amazon Timestream",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "backup",
      "name": "AWS Backup",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "transfer-family",
      "name": "AWS Transfer Family",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "connect",
      "name": "Amazon Connect",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.99,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "lex",
      "name": "Amazon Lex",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "polly",
      "name": "Amazon Polly",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "transcribe",
      "name": "Amazon Transcribe",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "translate",
      "name": "Amazon Translate",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "rekognition",
      "name": "Amazon Rekognition",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "textract",
      "name": "Amazon Textract",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "comprehend",
      "name": "Amazon Comprehend",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "codebuild",
      "name": "AWS CodeBuild",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "codepipeline",
      "name": "AWS CodePipeline",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "codedeploy",
      "name": "AWS CodeDeploy",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "glue",
      "name": "AWS Glue",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "athena",
      "name": "Amazon Athena",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "quicksight",
      "name": "Amazon QuickSight",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "appsync",
      "name": "AWS AppSync",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.95,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "iot-core",
      "name": "AWS IoT Core",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "acm",
      "name": "AWS Certificate Manager",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.9,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "kms",
      "name": "AWS KMS",
      "category": null,
      "description": null,
      "sla_url": "https://aws.amazon.com/legal/service-level-agreements/",
      "uptime": 99.999,
      "uptime_scope": "regional",
      "sla_eligible": false,
      "credit_policy": null
    }
  ],
  "notes": "AWS is a Cloud Infrastructure provider. See the official SLA at [https://aws.amazon.com/legal/service-level-agreements/](https://aws.amazon.com/legal/service-level-agreements/).\n\n<!-- Add human-readable notes about AWS's SLA nuances here. -->"
}