{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "better-stack",
    "name": "Better Stack",
    "vendor": "Better Stack, Inc.",
    "website": "https://betterstack.com",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://betterstack.com/terms-of-service",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No SLA exists for standard plans",
      "Enterprise SLA terms not publicly available"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Starter",
        "slug": "starter",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Team",
        "slug": "team",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "better-stack-platform",
        "name": "Better Stack Platform",
        "category": "monitoring-and-observability",
        "description": "Uptime monitoring, on-call alerting, incident management, and log management",
        "sla_url": "https://betterstack.com/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Better Stack is an uptime monitoring and observability platform. Per the vendor's own documentation, Better Stack does not currently provide an SLA for standard plans. Enterprise tier customers may negotiate custom SLA terms — contact Better Stack directly."
  }
}