{
  "slug": "blue-yonder",
  "name": "Blue Yonder",
  "vendor": "Blue Yonder",
  "website": "https://blueyonder.com",
  "category": "enterprise-software",
  "category_name": "Enterprise Software",
  "tags": [],
  "sla_url": "https://blueyonder.com/legal",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 15,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.9,
        "credit": 5
      },
      {
        "below": 99.5,
        "credit": 10
      },
      {
        "below": 99,
        "credit": 15
      }
    ]
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "incident_date",
    "business_days": false,
    "method": "Customer Success Manager",
    "url": "https://blueyonder.com/support",
    "required_evidence": [
      "Account ID",
      "Affected services",
      "Incident timestamps",
      "Impact description"
    ],
    "review_days": 30,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "by-demand-planning",
      "name": "Demand Planning",
      "category": "demand-planning",
      "description": "AI-driven demand forecasting",
      "sla_url": "https://blueyonder.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "by-luminate-commerce",
      "name": "Luminate Commerce",
      "category": "commerce",
      "description": "Omnichannel fulfillment",
      "sla_url": "https://blueyonder.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "by-luminate-logistics",
      "name": "Luminate Logistics",
      "category": "logistics",
      "description": "Transportation and warehouse management",
      "sla_url": "https://blueyonder.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "by-luminate-planning",
      "name": "Luminate Planning",
      "category": "supply-chain-planning",
      "description": "End-to-end supply chain planning",
      "sla_url": "https://blueyonder.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "by-warehouse-management",
      "name": "Warehouse Management",
      "category": "wms",
      "description": "Warehouse management system",
      "sla_url": "https://blueyonder.com/legal/service-level-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Blue Yonder is a Enterprise Software provider. See the official SLA at [https://blueyonder.com/legal](https://blueyonder.com/legal).\n\n<!-- Add human-readable notes about Blue Yonder's SLA nuances here. -->"
}