{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "box",
    "name": "Box",
    "vendor": "Box, Inc.",
    "website": "https://www.box.com",
    "category": "storage-and-backup",
    "category_name": "Storage & Backup",
    "tags": [],
    "sla_url": "https://www.box.com/legal/sla",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 15,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support ticket then written claim",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance with advance notice",
      "Force majeure events outside Box control",
      "Customer misuse or misconfiguration",
      "Third-party service failures outside Box control",
      "Credit tier percentages (% per uptime band) not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Business Plus",
        "slug": "business-plus",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "box-content-cloud",
        "name": "Box Content Cloud",
        "category": "storage-and-backup",
        "description": "Cloud content management and collaboration platform for secure file storage, sharing, and workflow automation",
        "sla_url": "https://www.box.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Box (Box, Inc., Delaware; Redwood City, CA) is a cloud content management and collaboration platform. The SLA guarantees 99.9% monthly availability. The claim process is two-step: file a support ticket within 15 days of the downtime event, then submit a written claim within 15 days of receiving Box's uptime confirmation report. Credits are capped at the total monthly fees for the affected period. The specific credit tier percentages (per uptime band) are not publicly indexed."
  }
}