{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "brightcove",
    "name": "Brightcove",
    "vendor": "Brightcove Inc.",
    "website": "https://www.brightcove.com",
    "category": "content-and-media",
    "category_name": "Content & Media",
    "tags": [],
    "sla_url": "https://www.brightcove.com/en/legal/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "time",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://support.brightcove.com/en/contact",
      "required_evidence": [
        "Dates and times of downtime",
        "Affected player or UI features",
        "Account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Third-party CDN outages outside Brightcove control"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "brightcove-video-cloud",
        "name": "Brightcove Video Cloud",
        "category": "content-and-media",
        "description": "Enterprise video hosting, live streaming, and video player platform",
        "sla_url": "https://www.brightcove.com/en/legal/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Brightcove (Brightcove Inc., Delaware) is an enterprise video platform. The SLA distinguishes between Player features (99.9%) and U/I features (99.5%) with a per-minute pro-rata credit formula. Claims must be submitted within 30 days of month-end. SLA credits are the sole and exclusive remedy for downtime."
  }
}