{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "buildkite",
    "name": "Buildkite",
    "vendor": "Buildkite Pty Ltd",
    "website": "https://buildkite.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://buildkite.com/about/legal/service-level-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "premium",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@buildkite.com",
      "required_evidence": [
        "Customer name and contact information",
        "Dates and times of service unavailability",
        "Request logs for the affected period"
      ],
      "review_days": null,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Non-Premium plan customers (credits only available to Premium tier)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Premium",
        "slug": "premium",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "buildkite-pipelines",
        "name": "Buildkite Platform and Pipelines",
        "category": "ci-cd",
        "description": "Continuous integration and deployment pipeline orchestration service",
        "sla_url": "https://buildkite.com/about/legal/service-level-agreement/",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Buildkite is a CI/CD platform offering a 99.95% monthly uptime SLA for all active subscribers, but service credit eligibility is restricted to Premium plan customers. The claim window is an unusually short five calendar days after the month ends — among the shortest in the industry. Specific credit tier percentages per uptime threshold were not captured verbatim; direct verification of the SLA page is recommended."
  }
}