{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "bynder",
    "name": "Bynder",
    "vendor": "Bynder B.V.",
    "website": "https://www.bynder.com",
    "category": "marketing-and-analytics",
    "category_name": "Marketing & Analytics",
    "tags": [],
    "sla_url": "https://www.bynder.com/en/legal/service-level-agreement-v14/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "days_extension",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@bynder.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits are subscription day extensions only, not cash or fee reductions",
      "Claims barred if outstanding invoices exist",
      "Additional Subscription Days expire on agreement termination/expiration",
      "Webdam-branded products have separate SLA documents"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "bynder-dam",
        "name": "Bynder Digital Asset Management",
        "category": "marketing-and-analytics",
        "description": "Cloud-native digital asset management platform for storing, organizing, and distributing brand assets",
        "sla_url": "https://www.bynder.com/en/legal/service-level-agreement-v14/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Bynder (Bynder B.V., Netherlands; Bynder LLC, US) is a cloud-native Digital Asset Management (DAM) platform. Bynder's SLA v14 guarantees 99.9% monthly uptime with a subscription-day extension remedy — not cash credits. Claims must be submitted via email to support@bynder.com within 30 calendar days of month end, and no claims are accepted with outstanding invoices. The credit tier formula for SLA v14 is not fully publicly indexed — review the full SLA document for exact calculations."
  }
}