{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "canto",
    "name": "Canto",
    "vendor": "Canto, Inc.",
    "website": "https://www.canto.com",
    "category": "marketing-and-analytics",
    "category_name": "Marketing & Analytics",
    "tags": [],
    "sla_url": "https://www.canto.com/americas/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.8,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled Downtime excluded from availability calculation",
      "Credit schedule details not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "canto-dam",
        "name": "Canto Digital Asset Management",
        "category": "marketing-and-analytics",
        "description": "Digital asset management platform for organizing, distributing, and managing brand content",
        "sla_url": "https://www.canto.com/americas/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Canto (Canto, Inc., US; Canto GmbH, Germany) is a Digital Asset Management (DAM) platform. Canto's Terms and Conditions commit to 99.8% monthly availability, excluding scheduled downtime. The credit remedy structure (percentages, claim deadline, cap) is not publicly indexed — consult the full SLA document or contact Canto to confirm the credit schedule."
  }
}