{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "census",
    "name": "Census",
    "vendor": "Sutro Labs, Inc.",
    "website": "https://www.getcensus.com",
    "category": "data-and-analytics",
    "category_name": "Data & Analytics",
    "tags": [],
    "sla_url": "https://www.getcensus.com/legal/sla",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@getcensus.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits redeemable against future purchases/invoices only, not cash",
      "Scheduled and unscheduled emergency maintenance excluded from Downtime",
      "Maintenance requested by Customer excluded",
      "SLA applies only to pricing plans that explicitly specify Uptime Commitment",
      "Credit tier table (% per uptime band) not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "census-reverse-etl",
        "name": "Census Reverse ETL",
        "category": "data-and-analytics",
        "description": "Reverse ETL and data activation platform syncing warehouse data to CRM, marketing, and business tools",
        "sla_url": "https://www.getcensus.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Census (Sutro Labs, Inc. dba Census, Delaware; San Francisco, CA; acquired by Fivetran May 2025) is a reverse ETL data activation platform. The SLA commits to 99.9% monthly uptime for Core Services and Data Delivery Services. Credits are capped at 50% of monthly fees for the affected service and must be claimed via email within 30 days of month-end. Credits apply to future invoices only — no cash payments. Graduated credit tiers (% per uptime band) are not publicly indexed; the 50% cap is the only confirmed figure."
  }
}