{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "ceridian-dayforce",
    "name": "Ceridian Dayforce",
    "vendor": "Dayforce, Inc.",
    "website": "https://www.dayforce.com",
    "category": "hr-and-workforce",
    "category_name": "HR & Workforce",
    "tags": [],
    "sla_url": "https://www.dayforce.com/legal",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.75,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Public remedy is procedural only (root cause analysis, escalation contact)",
      "Financial credit terms in private MSA Appendix A only",
      "Authenticated client portal required to access full SLA terms"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "ceridian-dayforce-hcm",
        "name": "Dayforce HCM Platform",
        "category": "hr-and-workforce",
        "description": "Unified HCM platform covering payroll, workforce management, HR, benefits, and talent for large enterprises",
        "sla_url": "https://www.dayforce.com/legal",
        "uptime": 99.75,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Ceridian Dayforce (Dayforce, Inc., formerly Ceridian HCM Holding Inc.; NYSE/TSX: DAY) is a unified HCM platform covering payroll, workforce management, and talent for large enterprises. The publicly accessible G-Cloud 14 SLA commits to 99.75% monthly uptime with a procedural remedy: root cause analysis and escalation contact on failures. Financial credit terms, if any, are in the private MSA Appendix A accessible only via the authenticated Dayforce Client Contract Portal."
  }
}