{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "chargebee",
    "name": "Chargebee",
    "vendor": "Chargebee Inc.",
    "website": "https://www.chargebee.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://www.chargebee.com/legal/sla/",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Formal SLA page not publicly accessible",
      "SLA terms embedded in negotiated enterprise MSAs only"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Rise",
        "slug": "rise",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Scale",
        "slug": "scale",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "chargebee-billing",
        "name": "Chargebee Subscription Billing",
        "category": "finance-and-payments",
        "description": "Subscription management, recurring billing, revenue recognition, and dunning automation",
        "sla_url": "https://www.chargebee.com/legal/sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Chargebee (Chargebee Inc., Delaware) is a subscription management and recurring billing platform. While Chargebee markets a 99.9% uptime guarantee, the formal SLA document is not publicly accessible and no verbatim credit structure or claim deadline has been confirmed. Enterprise customers should request the full SLA terms during contract negotiation."
  }
}