{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "civo",
    "name": "Civo",
    "vendor": "Civo Ltd",
    "website": "https://www.civo.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.civo.com/legal/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.95,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 40
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Form",
      "url": "https://www.civo.com/legal/sla",
      "required_evidence": [
        "Server log files showing loss of connectivity errors",
        "Dates and times of errors",
        "Support ticket number related to the outage"
      ],
      "review_days": 30,
      "credit_application": "Future invoice discount; expires 12 months from issue"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Emergency maintenance",
      "Force majeure events",
      "Customer-caused outages"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "kubernetes",
        "name": "Kubernetes Clusters",
        "category": "containers",
        "description": "Managed Kubernetes (CNCF-certified)",
        "sla_url": "https://www.civo.com/legal/sla",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "compute",
        "name": "Compute Instances",
        "category": "compute",
        "description": "Cloud compute virtual machines",
        "sla_url": "https://www.civo.com/legal/sla",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Civo is a Cloud Infrastructure provider focused on Kubernetes-native cloud. The SLA provides tiered credits (10%/40%/100%) below the 99.95% monthly uptime guarantee, with a 30-day claim window from the date of the outage. Credits are applied as future invoice discounts and expire 12 months from issuance."
  }
}