{ "slug": "cloudflare", "name": "Cloudflare", "vendor": "Cloudflare, Inc.", "website": "https://www.cloudflare.com", "category": "cdn-and-edge", "category_name": "CDN & Edge", "tags": [], "sla_url": "https://www.cloudflare.com/business-sla/", "last_verified": "2025-12-20", "status_page": null, "scope": "global", "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 25, "automatic": false, "credit_tiers": [ { "below": 100, "credit": 25 } ] }, "claim_process": { "deadline_days": 30, "deadline_basis": "incident_date", "business_days": false, "method": "Support Ticket", "url": "https://dash.cloudflare.com/support", "required_evidence": [ "Account ID", "Zone IDs affected", "Incident timestamps", "Evidence of downtime impact" ], "review_days": 30, "credit_application": "Applied to account" }, "exclusions": [ "Scheduled maintenance", "Force majeure events", "Customer configuration errors", "Free tier services", "Beta features", "DDoS attacks beyond capacity" ], "support_tiers": [ { "name": "Free", "slug": "free", "price": "Free", "sla_eligible": false, "response_time": null }, { "name": "Pro", "slug": "pro", "price": "$20/month per domain", "sla_eligible": false, "response_time": "< 24 hours" }, { "name": "Business", "slug": "business", "price": "$200/month per domain", "sla_eligible": true, "response_time": "< 2 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom pricing", "sla_eligible": true, "response_time": "< 15 minutes" } ], "services": [ { "id": "cdn", "name": "Cloudflare CDN", "category": "cdn", "description": "Global content delivery network", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "dns", "name": "Cloudflare DNS", "category": "dns", "description": "Managed DNS service", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "workers", "name": "Cloudflare Workers", "category": "compute", "description": "Serverless edge compute", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "r2", "name": "Cloudflare R2", "category": "storage", "description": "Zero egress object storage", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "pages", "name": "Cloudflare Pages", "category": "paas", "description": "JAMstack platform", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "waf", "name": "Cloudflare WAF", "category": "security", "description": "Web application firewall", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "ddos", "name": "DDoS Protection", "category": "security", "description": "DDoS mitigation", "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloudflare-workers-kv", "name": "Cloudflare Workers KV", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-durable-objects", "name": "Cloudflare Durable Objects", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-r2", "name": "Cloudflare R2 Storage", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-stream", "name": "Cloudflare Stream", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-images", "name": "Cloudflare Images", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-load-balancing", "name": "Cloudflare Load Balancing", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-argo", "name": "Cloudflare Argo Smart Routing", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-ddos", "name": "Cloudflare DDoS Protection", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-bot-management", "name": "Cloudflare Bot Management", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-access", "name": "Cloudflare Access", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-gateway", "name": "Cloudflare Gateway", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-tunnel", "name": "Cloudflare Tunnel", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-magic-transit", "name": "Cloudflare Magic Transit", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-magic-wan", "name": "Cloudflare Magic WAN", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-spectrum", "name": "Cloudflare Spectrum", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-ssl-tls", "name": "Cloudflare SSL/TLS", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-rate-limiting", "name": "Cloudflare Rate Limiting", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-api-gateway", "name": "Cloudflare API Gateway", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-waiting-room", "name": "Cloudflare Waiting Room", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-turnstile", "name": "Cloudflare Turnstile", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-warp", "name": "Cloudflare WARP", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-browser-isolation", "name": "Cloudflare Browser Isolation", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-casb", "name": "Cloudflare CASB", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-email-security", "name": "Cloudflare Email Security", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": 100, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-1111", "name": "1.1.1.1 DNS Resolver", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-d1", "name": "Cloudflare D1", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-email-routing", "name": "Cloudflare Email Routing", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-registrar", "name": "Cloudflare Registrar", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-always-online", "name": "Cloudflare Always Online", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null }, { "id": "cloudflare-time-services", "name": "Cloudflare Time Services", "category": null, "description": null, "sla_url": "https://www.cloudflare.com/business-sla/", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "credit_policy": null } ], "notes": "Cloudflare is a CDN & Edge provider. See the official SLA at [https://www.cloudflare.com/business-sla/](https://www.cloudflare.com/business-sla/).\n\n" }