{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "cockroachdb",
    "name": "CockroachDB Cloud",
    "vendor": "Cockroach Labs, Inc.",
    "website": "https://www.cockroachlabs.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://www.cockroachlabs.com/cloud-terms-and-conditions/cockroachcloud-technical-service-level-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://cockroachlabs.com/support",
      "required_evidence": [
        "Support ticket filed within 24 hours of first becoming aware of Downtime",
        "Dates and times of cluster unavailability",
        "Affected cluster details"
      ],
      "review_days": null,
      "credit_application": "Applied against future Cockroach Labs payments; non-refundable"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Free-tier and non-Paid Tier clusters"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Basic",
        "slug": "basic",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Advanced",
        "slug": "advanced",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cockroachdb-standard",
        "name": "CockroachDB Standard",
        "category": "database",
        "description": "Serverless-style distributed SQL with automatic scaling",
        "sla_url": "https://www.cockroachlabs.com/cloud-terms-and-conditions/cockroachcloud-technical-service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "cockroachdb-advanced",
        "name": "CockroachDB Advanced (Multi-Region)",
        "category": "database",
        "description": "Dedicated multi-region distributed SQL clusters",
        "sla_url": "https://www.cockroachlabs.com/cloud-terms-and-conditions/cockroachcloud-technical-service-level-agreement/",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "CockroachDB Cloud offers a 99.99% monthly uptime SLA for Standard plans and 99.999% for Advanced Multi-Region clusters. Credits apply only to Paid Tier customers. A support ticket must be filed within 24 hours of the incident, with a formal claim by end of the following month. Exact credit tier percentages are documented in the SLA but were not captured verbatim — direct review recommended."
  }
}