{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "cohesity",
    "name": "Cohesity",
    "vendor": "Cohesity, Inc.",
    "website": "https://www.cohesity.com",
    "category": "storage-and-backup",
    "category_name": "Storage & Backup",
    "tags": [],
    "sla_url": "https://www.cohesity.com/content/dam/cohesity/agreements-docs/saas-sla.pdf",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits are Extension Months at end of subscription — no cash or invoice credits",
      "Availability measured only for Helios portal login, not end-to-end backup/restore functionality",
      "Free Trials excluded",
      "Customer unauthorized action or inaction excluded",
      "Force majeure and cloud service provider failures excluded",
      "Use of software not provided by Cohesity excluded",
      "Full credit tier table (all bands) not publicly confirmed; only 98.9% → 25%/month confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cohesity-dataprotect",
        "name": "Cohesity DataProtect SaaS",
        "category": "storage-and-backup",
        "description": "SaaS data protection and ransomware recovery platform with AI-powered threat detection",
        "sla_url": "https://www.cohesity.com/content/dam/cohesity/agreements-docs/saas-sla.pdf",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Cohesity (Cohesity, Inc., Delaware; San Jose, CA) is a SaaS data protection and ransomware recovery platform. The SLA guarantees 99.9% monthly availability, measured narrowly as login access to the Helios portal — not end-to-end backup or restore functionality. Credits are Extension Months (additional subscription time) appended at the contract end, capped at 3 Extension Months per annual subscription. At 98.9% uptime, the credit is 25% per affected month. Claims must be filed via support case within 30 days of month-end. No cash refunds are issued under any circumstances."
  }
}