{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "contentstack",
    "name": "Contentstack",
    "vendor": "Contentstack Inc.",
    "website": "https://www.contentstack.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.contentstack.com/legal/services-description",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "per_incident",
      "remedy": "credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.5,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 10,
      "deadline_basis": "awareness_date",
      "business_days": false,
      "method": "Written notice",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Explorer Stacks are not subject to the SLA",
      "AI Integration services excluded from SLA and warranties",
      "Credits against outstanding balance only; cash refund only on contract termination/expiry without renewal",
      "Development, testing, and non-production environments excluded",
      "Scheduled maintenance, force majeure, customer equipment/third-party systems excluded",
      "Termination right triggered after 3 consecutive months or 4 occurrences in 6 months of credits"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Start",
        "slug": "start",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Scale",
        "slug": "scale",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "contentstack-cms",
        "name": "Contentstack Headless CMS",
        "category": "developer-tools",
        "description": "Enterprise headless CMS and composable digital experience platform",
        "sla_url": "https://www.contentstack.com/legal/services-description",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      },
      {
        "id": "contentstack-scale",
        "name": "Contentstack Scale/X5 Tier",
        "category": "developer-tools",
        "description": "Scale and X5 plans with 99.95% uptime SLA",
        "sla_url": "https://www.contentstack.com/legal/services-description",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Contentstack (Contentstack Inc., Delaware; San Francisco, CA) is an enterprise headless CMS platform. The SLA offers tiered uptime by plan: 99.50% (Start/Grow/X1/X3), 99.95% (Scale/X5), and 99.99% (Premium Availability add-on). Credits are 10% per incident per month, capped at 30% of monthly fees, and applied against outstanding balances — with a cash refund only if the contract terminates without renewal. The 10-day awareness-anchored claim window is among the shortest in the industry. Explorer Stacks and AI Integration services are explicitly excluded. A termination right activates after 3 consecutive months or 4 occurrences in a 6-month window of SLA credits."
  }
}