{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "darktrace",
    "name": "Darktrace",
    "vendor": "Darktrace Holdings Limited",
    "website": "https://www.darktrace.com",
    "category": "security",
    "category_name": "Security",
    "tags": [],
    "sla_url": "https://www.darktrace.com/legal/master-services-agreement",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No public uptime SLA found — all legal pages return HTTP 403",
      {
        "Only warranty remedy found": "correct/repair/replace or refund of unused fees"
      },
      "Any uptime SLA may be in Product Specific Terms or bespoke appendices (not publicly accessible)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "darktrace-ai-platform",
        "name": "Darktrace AI Cybersecurity Platform",
        "category": "security",
        "description": "AI-powered autonomous cyber defense platform for threat detection, investigation, and response",
        "sla_url": "https://www.darktrace.com/legal/master-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Darktrace (Darktrace Holdings Limited, England and Wales) is an AI-powered autonomous cyber defense platform. No quantified uptime SLA was found in any publicly indexed document — all legal pages return HTTP 403. The publicly indexed MSA contains only a warranty remedy clause (correct/repair/replace or refund of unused fees), not a percentage-based uptime commitment with credit tiers. Any uptime SLA terms are likely in Product Specific Terms or bespoke appendices accessible only to contracted customers."
  }
}