{
  "slug": "datadog",
  "name": "Datadog",
  "vendor": "Datadog, Inc.",
  "website": "https://www.datadoghq.com",
  "category": "monitoring-and-observability",
  "category_name": "Monitoring & Observability",
  "tags": [],
  "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "none",
    "remedy": "termination_only",
    "max_credit_percent": 0,
    "automatic": false,
    "credit_tiers": []
  },
  "claim_process": {
    "deadline_days": null,
    "deadline_basis": null,
    "business_days": false,
    "method": "N/A - No SLA credits available",
    "url": "https://app.datadoghq.com/help",
    "required_evidence": [],
    "review_days": null,
    "credit_application": "N/A - Only remedy is contract termination after 2 consecutive failures"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer configuration issues",
    "Trial accounts",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Free",
      "slug": "free",
      "price": "Free",
      "sla_eligible": false,
      "response_time": null
    },
    {
      "name": "Pro",
      "slug": "pro",
      "price": "Per-host pricing",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "infrastructure",
      "name": "Infrastructure Monitoring",
      "category": "monitoring",
      "description": "Host and container monitoring",
      "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "apm",
      "name": "APM",
      "category": "apm",
      "description": "Application performance monitoring",
      "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "logs",
      "name": "Log Management",
      "category": "logging",
      "description": "Centralized log management",
      "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "synthetics",
      "name": "Synthetic Monitoring",
      "category": "synthetics",
      "description": "Proactive monitoring",
      "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "rum",
      "name": "Real User Monitoring",
      "category": "rum",
      "description": "Frontend performance monitoring",
      "sla_url": "https://www.datadoghq.com/legal/service-level-agreement/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Datadog is a Monitoring & Observability provider. See the official SLA at [https://www.datadoghq.com/legal/service-level-agreement/](https://www.datadoghq.com/legal/service-level-agreement/).\n\n<!-- Add human-readable notes about Datadog's SLA nuances here. -->"
}