{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "druva",
    "name": "Druva",
    "vendor": "Druva, Inc.",
    "website": "https://www.druva.com",
    "category": "storage-and-backup",
    "category_name": "Storage & Backup",
    "tags": [],
    "sla_url": "https://www.druva.com/legal/service-level-agreement",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "per_incident",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 10,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Written submission",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      {
        "Scheduled maintenance excluded (InSync": "Saturdays 10 AM – 1 PM UTC)"
      },
      "Unscheduled maintenance that does not cause unavailability excluded from calculation",
      "Credits are 10% of one month fees per SLA failure type (Availability, Durability, Reliability)",
      "DRG (cash payments) separate from standard SLA credits and requires $25K+ annual spend",
      "DRG not available for Dell OEM orders or MSP customers",
      "Termination right triggered after 3 consecutive months of the same SLA failure"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "druva-insync",
        "name": "Druva inSync",
        "category": "storage-and-backup",
        "description": "SaaS data protection for endpoints, Microsoft 365, Google Workspace, and collaboration apps",
        "sla_url": "https://www.druva.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      },
      {
        "id": "druva-phoenix",
        "name": "Druva Phoenix",
        "category": "storage-and-backup",
        "description": "SaaS backup and disaster recovery for servers, NAS, and databases",
        "sla_url": "https://www.druva.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Druva (Druva, Inc., Delaware; Santa Clara, CA) is a SaaS data protection platform. The standard SLA guarantees 99.5% monthly availability with a 10% of one month's fees credit per SLA failure type (Availability, Durability, or Reliability). The claim window is only 10 days after month-end — missing it forfeits the credit. A termination right activates after 3 consecutive months of the same failure. A separate Data Resiliency Guarantee provides actual cash payments up to $10M for qualifying data loss events (minimum $25K annual spend, not available to MSPs or Dell OEM customers)."
  }
}