{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "duo",
    "name": "Duo Security",
    "vendor": "Duo Security, Inc.",
    "website": "https://duo.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://duo.com/legal/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "15 days",
      "value": 15,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "flat",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://duo.com/support",
      "required_evidence": [
        "Written notification of downtime occurrence",
        "Dates and times of unavailability"
      ],
      "review_days": null,
      "credit_application": "Applied as days of service extension (annual) or monetary credit (monthly billing)"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Errors caused by Customer's network or third-party services"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Per-user subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premier",
        "slug": "premier",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "duo-mfa",
        "name": "Duo MFA and Access Management",
        "category": "security-and-identity",
        "description": "Multi-factor authentication and zero-trust access platform",
        "sla_url": "https://duo.com/legal/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Duo Security (a Cisco subsidiary) upgraded its uptime commitment to 99.99% in January 2026. Credits are denominated in days of service (up to 15 days/month) rather than a percentage of fees — monthly billing customers receive an equivalent monetary credit. A termination right arises if the maximum credit is earned in three consecutive months. Claims must be filed within 30 days of the incident."
  }
}