{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "ecwid",
    "name": "Ecwid",
    "vendor": "Lightspeed Commerce Inc.",
    "website": "https://www.ecwid.com",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://www.lightspeedhq.com/legal/lightspeed-service-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "none",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact support",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No uptime SLA exists — service provided on an as-is, as-available basis",
      "Payments are non-refundable unless required by applicable law"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Free",
        "slug": "free",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Venture / Business / Unlimited",
        "slug": "venture-business-unlimited",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "ecwid-ecommerce",
        "name": "Ecwid E-commerce Platform",
        "category": "e-commerce",
        "description": "Hosted e-commerce storefront, shopping cart, and payments platform",
        "sla_url": "https://www.lightspeedhq.com/legal/lightspeed-service-agreement/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Ecwid is an e-commerce platform acquired by Lightspeed Commerce in 2021. The Lightspeed Service Agreement (governing Ecwid as of November 2024) explicitly disclaims all service level warranties and cannot guarantee continuous availability. No uptime SLA, credit remedy, or refund structure exists in the public terms."
  }
}