{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "fly-io",
    "name": "Fly.io",
    "vendor": "Fly.io, Inc.",
    "website": "https://fly.io",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://fly.io/legal/sla-uptime/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@fly.io",
      "required_evidence": [
        "Organization name or registered support email",
        "Previously reported dates and times of service unavailability"
      ],
      "review_days": 30,
      "credit_application": "Applied against future billing charges only — not refundable"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Non-Enterprise plan customers"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "apps",
        "name": "Fly Apps",
        "category": "paas",
        "description": "Application hosting on Fly.io global infrastructure",
        "sla_url": "https://fly.io/legal/sla-uptime/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Fly.io is a developer-focused cloud platform that runs applications globally close to users. The SLA (99.9% monthly uptime) applies only to Enterprise plan customers. The specific credit percentage tiers per availability level are documented in the SLA but were not captured during research — direct page verification is recommended. Credits are non-refundable and applied to future billing only."
  }
}