{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "fullstory",
    "name": "FullStory",
    "vendor": "Fullstory, Inc.",
    "website": "https://www.fullstory.com",
    "category": "marketing-and-analytics",
    "category_name": "Marketing & Analytics",
    "tags": [],
    "sla_url": "https://help.fullstory.com/hc/en-us/articles/19483159822359-Fullstory-Support-Policy-and-Service-Level-Agreements",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "days_extension",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@fullstory.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits are subscription term extensions only, not cash or invoice credits",
      "Uptime below 90% triggers termination right with pro-rata refund (not credits)",
      {
        "Excused Events": "force majeure, customer fault, scheduled maintenance (7-day notice)"
      },
      "Third-party failures outside FullStory control",
      "Testing/development periods scheduled in advance",
      "Standard plan not eligible (Enterprise/Premium SLA only)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "fullstory-digital-experience",
        "name": "FullStory Digital Experience Analytics",
        "category": "marketing-and-analytics",
        "description": "Session replay, heatmaps, and digital experience analytics platform for product and UX teams",
        "sla_url": "https://help.fullstory.com/hc/en-us/articles/19483159822359-Fullstory-Support-Policy-and-Service-Level-Agreements",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "FullStory (Fullstory, Inc., Delaware; HQ: Atlanta, GA) is a digital experience analytics platform offering session replay, heatmaps, and product analytics. The Enterprise SLA commits to 99.5% monthly availability with a term-extension remedy: 1 additional day per 99–99.5% breach band, plus 1 day per each full percentage point below 99%. This is a subscription day extension — not a cash or invoice credit. Claims must be submitted by email within 30 days of month-end; below 90% availability triggers a termination right with pro-rata refund."
  }
}