{ "slug": "gcp", "name": "GCP", "vendor": "Google Cloud Platform", "website": "https://cloud.google.com", "category": "cloud-infrastructure", "category_name": "Cloud Infrastructure", "tags": [], "sla_url": "https://cloud.google.com/terms/sla", "last_verified": "2025-12-20", "status_page": null, "scope": "regional", "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 50, "automatic": false, "credit_tiers": [ { "below": 99.99, "credit": 10 }, { "below": 99.9, "credit": 25 }, { "below": 99, "credit": 50 } ] }, "claim_process": { "deadline_days": 30, "deadline_basis": "incident_date", "business_days": false, "method": "Google Cloud Support", "url": "https://console.cloud.google.com/support", "required_evidence": [ "Google Cloud Project ID", "Affected resource names", "Incident timestamps (UTC)", "Error logs from Cloud Logging", "Description of business impact" ], "review_days": 5, "credit_application": "Applied as credit to Google Cloud account" }, "exclusions": [ "Scheduled maintenance", "Force majeure events", "Customer misconfigurations", "Alpha/Beta services", "Free tier usage", "Quota exceeded errors" ], "support_tiers": [ { "name": "Basic", "slug": "basic", "price": "Free", "sla_eligible": false, "response_time": null }, { "name": "Standard", "slug": "standard", "price": "$29/user/month (min $100)", "sla_eligible": true, "response_time": "< 4 hours" }, { "name": "Enhanced", "slug": "enhanced", "price": "3% of monthly spend (min $500)", "sla_eligible": true, "response_time": "< 1 hour" }, { "name": "Premium", "slug": "premium", "price": "4% of monthly spend (min $12,500)", "sla_eligible": true, "response_time": "< 15 minutes" } ], "services": [ { "id": "compute-engine", "name": "Compute Engine", "category": "compute", "description": "Virtual machines on demand", "sla_url": "https://cloud.google.com/compute/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-storage", "name": "Cloud Storage", "category": "storage", "description": "Object storage for any amount of data", "sla_url": "https://cloud.google.com/storage/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-sql", "name": "Cloud SQL", "category": "database", "description": "Managed MySQL, PostgreSQL, SQL Server", "sla_url": "https://cloud.google.com/sql/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-spanner", "name": "Cloud Spanner", "category": "database", "description": "Globally distributed relational database", "sla_url": "https://cloud.google.com/spanner/sla", "uptime": 99.999, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": { "calculation": "tiered", "remedy": null, "max_credit_percent": 50, "automatic": false, "credit_tiers": [ { "below": 99.999, "credit": 10 }, { "below": 99.99, "credit": 25 }, { "below": 99, "credit": 50 } ] } }, { "id": "bigquery", "name": "BigQuery", "category": "analytics", "description": "Serverless data warehouse", "sla_url": "https://cloud.google.com/bigquery/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-functions", "name": "Cloud Functions", "category": "compute", "description": "Event-driven serverless compute", "sla_url": "https://cloud.google.com/functions/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "gke", "name": "Google Kubernetes Engine", "category": "containers", "description": "Managed Kubernetes", "sla_url": "https://cloud.google.com/kubernetes-engine/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-run", "name": "Cloud Run", "category": "compute", "description": "Fully managed serverless containers", "sla_url": "https://cloud.google.com/run/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "pub-sub", "name": "Pub/Sub", "category": "messaging", "description": "Messaging and event ingestion", "sla_url": "https://cloud.google.com/pubsub/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-cdn", "name": "Cloud CDN", "category": "cdn", "description": "Content delivery network", "sla_url": "https://cloud.google.com/cdn/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": true, "credit_policy": null }, { "id": "compute", "name": "Compute Engine and Load Balancing", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "functions", "name": "Cloud Run functions", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "appengine", "name": "App Engine", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dns", "name": "Cloud DNS", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 100, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "memorystore", "name": "Memorystore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "firestore", "name": "Firestore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.999, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "bigtable", "name": "Cloud Bigtable", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.999, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dataflow", "name": "Dataflow", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "alloydb", "name": "AlloyDB", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "anti-money-laundering-ai", "name": "Anti Money Laundering AI", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "apigee", "name": "Apigee", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "application-integration", "name": "Application Integration", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "translate-automl", "name": "AutoML Translation", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "bare-metal", "name": "Bare Metal Solution", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "blockchain-node-engine", "name": "Blockchain Node Engine", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "certificate-authority-service", "name": "Certificate Authority Service", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "build", "name": "Cloud Build", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "composer", "name": "Cloud Composer", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "data-fusion", "name": "Cloud Data Fusion", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dlp", "name": "Cloud DLP", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "ekm", "name": "Cloud External Key Manager", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "healthcare", "name": "Cloud Healthcare", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "kms", "name": "Cloud HSM", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "identity", "name": "Cloud Identity Services", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "network-connectivity-interconnect", "name": "Cloud Interconnect", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "nat", "name": "Cloud NAT", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "natural-language", "name": "Cloud Natural Language API", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "firewall", "name": "Cloud NGFW", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "operations", "name": "Cloud Observability (Monitoring, Logging)", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "scheduler", "name": "Cloud Scheduler", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "service-mesh", "name": "Cloud Service Mesh", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "tasks", "name": "Cloud Tasks", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "translate", "name": "Cloud Translation", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vision", "name": "Cloud Vision", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "network-connectivity-vpn", "name": "Cloud VPN", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "workstations", "name": "Cloud Workstations", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "data-catalog", "name": "Data Catalog", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dataplex", "name": "Dataplex", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dataproc", "name": "Dataproc", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dataproc-metastore", "name": "Dataproc Metastore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "datastore", "name": "Datastore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "dialogflow", "name": "Dialogflow", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "document-ai", "name": "Document AI", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "filestore", "name": "Filestore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "gemini-enterprise", "name": "Gemini Enterprise", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "gemini", "name": "Gemini for Google Cloud", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vertex-ai-generative-ai", "name": "Gemini on Vertex", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "armor", "name": "Google Cloud Armor", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "netapp-volumes", "name": "Google Cloud NetApp Volumes", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vmware-engine", "name": "Google Cloud VMware Engine", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "earth-engine", "name": "Google Earth Engine", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "identity-platform", "name": "Identity Platform", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "iot", "name": "IoT Core", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "looker-core", "name": "Looker (Google Cloud core)", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "looker-studio", "name": "Looker Studio Pro", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "managed-service-for-apache-kafka", "name": "Managed Service for Apache Kafka", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "managed-microsoft-ad", "name": "Managed Service for Microsoft Active Directory", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "media-cdn", "name": "Media CDN", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "ncc", "name": "Network Connectivity Center", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "parallelstore", "name": "Parallelstore", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "recaptcha-enterprise", "name": "reCAPTCHA Enterprise", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "secret-manager", "name": "Secret Manager", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "secure-web-proxy", "name": "Secure Web Proxy", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "security-command-center", "name": "Security Command Center", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "sas", "name": "Spectrum Access System", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "speech-to-text", "name": "Speech-to-Text", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "talent-solution", "name": "Talent Solution", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "text-to-speech", "name": "Text-to-Speech", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "transcoder", "name": "Transcoder API", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vertex-ai-featurestore", "name": "Vertex AI Feature Store", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vertex-ai", "name": "Vertex AI Platform", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "retail", "name": "Vertex AI Search for commerce", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vector-search", "name": "Vertex AI Vector Search", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "vertex-ai-vision", "name": "Vertex AI Vision", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "video-intelligence", "name": "Video Intelligence API", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "workflows", "name": "Workflows", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "ai-platform-training", "name": "AI Platform Training and Prediction", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.5, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "firebase-storage", "name": "Cloud Storage for Firebase", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null }, { "id": "kms", "name": "Cloud Key Management Service", "category": null, "description": null, "sla_url": "https://cloud.google.com/terms/sla", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "credit_policy": null } ], "notes": "GCP is a Cloud Infrastructure provider. See the official SLA at [https://cloud.google.com/terms/sla](https://cloud.google.com/terms/sla).\n\n" }