{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "gocardless",
    "name": "GoCardless",
    "vendor": "GoCardless Ltd",
    "website": "https://gocardless.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://gocardless.com/legal/service-level-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Support ticket",
      "url": "https://gocardless.com/support/",
      "required_evidence": [
        "Incident dates and times",
        "Affected payment flows or API endpoints",
        "Account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Banking network outages outside GoCardless control",
      "Regulatory or compliance-related downtime"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "gocardless-bank-debit",
        "name": "GoCardless Bank Debit Collection",
        "category": "finance-and-payments",
        "description": "Direct debit and open banking payment collection for recurring revenue businesses",
        "sla_url": "https://gocardless.com/legal/service-level-agreement/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "GoCardless (company no. 07495895, UK) is a bank debit and open banking payment collection platform operating across 30+ countries. The SLA commits to 99.9% monthly uptime with a sliding-scale credit structure. Specific credit tier amounts require direct review of the SLA document."
  }
}