{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "gong",
    "name": "Gong",
    "vendor": "Gong.io Inc.",
    "website": "https://www.gong.io",
    "category": "sales-and-crm",
    "category_name": "Sales & CRM",
    "tags": [],
    "sla_url": "https://www.gong.io/legal/terms-of-service/",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No contractual uptime guarantee exists in the standard Terms of Service",
      "99.5% reliability figure is marketing-only, not a contractual commitment",
      "Standard as-is / as-available warranty disclaimers apply",
      "Any SLA terms are negotiated separately in enterprise contracts (not public)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "gong-revenue-intelligence",
        "name": "Gong Revenue Intelligence Platform",
        "category": "sales-and-crm",
        "description": "AI-powered revenue intelligence platform for sales call recording, coaching, and pipeline management",
        "sla_url": "https://www.gong.io/legal/terms-of-service/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Gong (Gong.io Inc., California corporation; parent Gong I.O Ltd, Israel; San Francisco, CA) is an AI-powered revenue intelligence platform. The standard Terms of Service contain only commercially reasonable efforts availability language — no binding uptime percentage, no credit mechanism, and no SLA. The 99.5% figure cited in marketing is not a contractual commitment. Enterprise SLA terms, if any, are negotiated privately."
  }
}