{
  "slug": "google-workspace",
  "name": "Google Workspace",
  "vendor": "Google Workspace",
  "website": "https://workspace.google.com",
  "category": "productivity-and-collaboration",
  "category_name": "Productivity & Collaboration",
  "tags": [],
  "sla_url": "https://workspace.google.com/terms/sla.html",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 15,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.9,
        "credit": 3
      },
      {
        "below": 99,
        "credit": 7
      },
      {
        "below": 95,
        "credit": 15
      }
    ]
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "incident_date",
    "business_days": false,
    "method": "Admin Console",
    "url": "https://support.google.com/a",
    "required_evidence": [
      "Account ID",
      "Affected services",
      "Incident timestamps",
      "Impact description"
    ],
    "review_days": 30,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "gworkspace-gmail",
      "name": "Gmail (Business)",
      "category": "productivity",
      "description": "Email service - credits as Days of Service",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-calendar",
      "name": "Google Calendar",
      "category": "productivity",
      "description": "Calendar service - credits as Days of Service",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-chat",
      "name": "Google Chat",
      "category": "collaboration",
      "description": "Messaging service - credits as Days of Service",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-drive",
      "name": "Google Drive",
      "category": "storage",
      "description": "Cloud storage - credits as Days of Service",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-meet",
      "name": "Google Meet",
      "category": "collaboration",
      "description": "Video conferencing - credits as Days of Service",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-voice-premier",
      "name": "Google Voice (Premier)",
      "category": "communications",
      "description": "Business phone - Premier tier with advanced features",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "gworkspace-voice-standard",
      "name": "Google Voice (Standard)",
      "category": "communications",
      "description": "Business phone - Standard tier",
      "sla_url": "https://workspace.google.com/terms/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Google Workspace is a Productivity & Collaboration provider. See the official SLA at [https://workspace.google.com/terms/sla.html](https://workspace.google.com/terms/sla.html).\n\n<!-- Add human-readable notes about Google Workspace's SLA nuances here. -->"
}