{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "harness",
    "name": "Harness",
    "vendor": "Harness, Inc.",
    "website": "https://www.harness.io",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.harness.io/legal/support-terms-sla-06-2025",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 15,
      "deadline_basis": "quarter_end",
      "business_days": false,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Self-hosted (non-SaaS) deployments explicitly excluded",
      "Per-module SLA (Continuous Delivery, CI, etc. each measured separately)",
      "Exclusions include customer-side issues, third-party/vendor outages, force majeure",
      "Scheduled maintenance with 24-hour advance notice excluded",
      "Credit tier table not publicly confirmed (document returns 403)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premier",
        "slug": "premier",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "harness-platform",
        "name": "Harness CI/CD Platform",
        "category": "developer-tools",
        "description": "Unified platform for CI/CD, feature flags, cloud cost management, chaos engineering, and security testing",
        "sla_url": "https://www.harness.io/legal/support-terms-sla-06-2025",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Harness (Harness, Inc., Delaware; San Francisco, CA) is a unified CI/CD, feature flags, and cloud cost management platform. The SLA is quarterly per module: standard support customers get 99.5% and premier support customers get 99.8%. Credits are calculated as a percentage of the affected module's quarterly fees. Claims must be submitted within 15 days of quarter-end; Harness pays within 45 days. Only SaaS deployments are covered — self-hosted is excluded. The full credit tier table is not publicly available online."
  }
}