{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "hetzner",
    "name": "Hetzner",
    "vendor": "Hetzner Online GmbH",
    "website": "https://www.hetzner.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://docs.hetzner.com/general/company-and-policy/slas-cloud/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "regional",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 14,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Ticket",
      "url": "https://www.hetzner.com/support",
      "required_evidence": [
        "Affected Cloud Server IDs",
        "Dates and duration of unavailability"
      ],
      "review_days": null,
      "credit_application": "Non-refundable Cloud Credits for future Hetzner Cloud usage only"
    },
    "exclusions": [
      "Scheduled maintenance announced at least 24 hours in advance",
      "Force majeure events",
      "Customer-caused failures (software, configuration, operational practices)",
      "Live migrations required for host stability",
      "DDoS attacks and cyberattacks",
      "Network interruptions outside Hetzner's control"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cloud-servers",
        "name": "Cloud Servers",
        "category": "compute",
        "description": "Hetzner Cloud virtual servers (CX, CPX, CCX lines)",
        "sla_url": "https://docs.hetzner.com/general/company-and-policy/slas-cloud/",
        "uptime": 99.9,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "vservers",
        "name": "vServers",
        "category": "compute",
        "description": "Hetzner vServer instances",
        "sla_url": "https://docs.hetzner.com/general/company-and-policy/slas-cloud/",
        "uptime": 99.9,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "load-balancers",
        "name": "Load Balancers",
        "category": "networking",
        "description": "Managed load balancers — not covered by Cloud Server SLA",
        "sla_url": "https://docs.hetzner.com/general/company-and-policy/slas-cloud/",
        "uptime": null,
        "uptime_scope": "regional",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "object-storage",
        "name": "Object Storage",
        "category": "storage",
        "description": "S3-compatible object storage — not covered by Cloud Server SLA",
        "sla_url": "https://docs.hetzner.com/general/company-and-policy/slas-cloud/",
        "uptime": null,
        "uptime_scope": "regional",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Hetzner is a Cloud Infrastructure provider based in Germany. The SLA covers Cloud Servers and vServers with a 99.9% monthly availability commitment and pro-rata credits (hourly rate × duration of unavailability, capped at 100% of the affected server's monthly invoice). Additional services such as load balancers, firewalls, snapshots, backups, managed Kubernetes, and object storage are explicitly excluded from SLA coverage."
  }
}