{ "slug": "ibm-cloud", "name": "IBM Cloud", "vendor": "IBM Cloud", "website": "https://www.ibm.com", "category": "cloud-infrastructure", "category_name": "Cloud Infrastructure", "tags": [], "sla_url": "https://www.ibm.com/support/customer/csol/terms/slas", "last_verified": "2025-12-20", "status_page": null, "scope": "global", "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 10, "automatic": false, "credit_tiers": [ { "below": 99.99, "credit": 5 }, { "below": 99.9, "credit": 10 } ] }, "claim_process": { "deadline_days": 3, "deadline_basis": "end_of_billing_month", "business_days": true, "method": "IBM Support", "url": "https://www.ibm.com/cloud/support", "required_evidence": [ "Account ID", "Affected services", "Incident timestamps", "Impact description" ], "review_days": 15, "credit_application": "Applied to next invoice" }, "exclusions": [ "Scheduled maintenance", "Force majeure events", "Customer misconfigurations", "Free tier services", "Beta features" ], "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": true, "response_time": "< 24 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "services": [ { "id": "activity-tracker", "name": "Activity Tracker", "category": "management", "description": "Activity Tracker service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "api-connect", "name": "API Connect", "category": "integration", "description": "API Connect service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "app-connect", "name": "App Connect", "category": "integration", "description": "App Connect service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "app-id", "name": "App ID", "category": "security", "description": "App ID service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "load-balancer-for-vpc", "name": "Application Load Balancer for VPC", "category": "networking", "description": "Application Load Balancer for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "bare-metal-servers", "name": "Bare Metal Servers for VPC", "category": "compute", "description": "Bare Metal Servers for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "block-storage-for-vpc", "name": "Block Storage for VPC", "category": "storage", "description": "Block Storage for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.999, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "blockchain-platform", "name": "Blockchain Platform", "category": "emerging-tech", "description": "Blockchain Platform service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "certificate-manager", "name": "Certificate Manager", "category": "security", "description": "Certificate Manager service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-foundry", "name": "Cloud Foundry", "category": "platform", "description": "Cloud Foundry service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-internet-services", "name": "Cloud Internet Services", "category": "networking", "description": "Cloud Internet Services service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-monitoring", "name": "Cloud Monitoring", "category": "management", "description": "Cloud Monitoring service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloud-object-storage", "name": "Cloud Object Storage", "category": "storage", "description": "Cloud Object Storage service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cognos-analytics", "name": "Cognos Analytics", "category": "analytics", "description": "Cognos Analytics service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "container-registry", "name": "Container Registry", "category": "containers", "description": "Container Registry service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "continuous-delivery", "name": "Continuous Delivery", "category": "devops", "description": "Continuous Delivery service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-elasticsearch", "name": "Databases for Elasticsearch", "category": "database", "description": "Databases for Elasticsearch service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-etcd", "name": "Databases for etcd", "category": "database", "description": "Databases for etcd service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-mongodb", "name": "Databases for MongoDB", "category": "database", "description": "Databases for MongoDB service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-mysql", "name": "Databases for MySQL", "category": "database", "description": "Databases for MySQL service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-postgresql", "name": "Databases for PostgreSQL", "category": "database", "description": "Databases for PostgreSQL service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "databases-for-redis", "name": "Databases for Redis", "category": "database", "description": "Databases for Redis service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "db2-on-cloud", "name": "Db2 on Cloud", "category": "database", "description": "Db2 on Cloud service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "db2-warehouse", "name": "Db2 Warehouse", "category": "analytics", "description": "Db2 Warehouse service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "direct-link", "name": "Direct Link", "category": "networking", "description": "Direct Link service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "event-streams", "name": "Event Streams", "category": "integration", "description": "Event Streams service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "file-storage-for-vpc", "name": "File Storage for VPC", "category": "storage", "description": "File Storage for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "hyper-protect-crypto-services", "name": "Hyper Protect Crypto Services", "category": "security", "description": "Hyper Protect Crypto Services service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "code-engine", "name": "IBM Cloud Code Engine", "category": "compute", "description": "IBM Cloud Code Engine service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "dns-services", "name": "IBM Cloud DNS Services", "category": "networking", "description": "IBM Cloud DNS Services service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "functions", "name": "IBM Cloud Functions", "category": "compute", "description": "IBM Cloud Functions service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "kubernetes-service", "name": "IBM Cloud Kubernetes Service", "category": "containers", "description": "IBM Cloud Kubernetes Service service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "pak-for-data", "name": "IBM Cloud Pak for Data", "category": "analytics", "description": "IBM Cloud Pak for Data service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "satellite", "name": "IBM Cloud Satellite", "category": "hybrid-cloud", "description": "IBM Cloud Satellite service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "cloudant", "name": "IBM Cloudant", "category": "database", "description": "IBM Cloudant service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "key-protect", "name": "Key Protect", "category": "security", "description": "Key Protect service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "log-analysis", "name": "Log Analysis", "category": "management", "description": "Log Analysis service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "mq-on-cloud", "name": "MQ on Cloud", "category": "integration", "description": "MQ on Cloud service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "natural-language-understanding", "name": "Natural Language Understanding", "category": "ai-and-machine-learning", "description": "Natural Language Understanding service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "power-virtual-server", "name": "Power Virtual Server", "category": "compute", "description": "Power Virtual Server service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "red-hat-openshift-on-ibm-cloud", "name": "Red Hat OpenShift on IBM Cloud", "category": "containers", "description": "Red Hat OpenShift on IBM Cloud service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "schematics", "name": "Schematics", "category": "devops", "description": "Schematics service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "secrets-manager", "name": "Secrets Manager", "category": "security", "description": "Secrets Manager service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "security-and-compliance-center", "name": "Security and Compliance Center", "category": "security", "description": "Security and Compliance Center service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "speech-to-text", "name": "Speech to Text", "category": "ai-and-machine-learning", "description": "Speech to Text service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "streaming-analytics", "name": "Streaming Analytics", "category": "analytics", "description": "Streaming Analytics service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "text-to-speech", "name": "Text to Speech", "category": "ai-and-machine-learning", "description": "Text to Speech service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "transit-gateway", "name": "Transit Gateway", "category": "networking", "description": "Transit Gateway service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "virtual-private-cloud-vpc", "name": "Virtual Private Cloud", "category": "networking", "description": "Virtual Private Cloud service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "virtual-servers-for-vpc", "name": "Virtual Server for VPC", "category": "compute", "description": "Virtual Server for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "vmware-solutions", "name": "VMware Solutions", "category": "compute", "description": "VMware Solutions service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "vpn-for-vpc", "name": "VPN for VPC", "category": "networking", "description": "VPN for VPC service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "watson-assistant", "name": "Watson Assistant", "category": "ai-and-machine-learning", "description": "Watson Assistant service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "watson-discovery", "name": "Watson Discovery", "category": "ai-and-machine-learning", "description": "Watson Discovery service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "watson-machine-learning", "name": "Watson Machine Learning", "category": "ai-and-machine-learning", "description": "Watson Machine Learning service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "watson-query", "name": "Watson Query", "category": "database", "description": "Watson Query service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null }, { "id": "watson-studio", "name": "Watson Studio", "category": "ai-and-machine-learning", "description": "Watson Studio service", "sla_url": "https://www.ibm.com/support/customer/csol/terms/?id=i126-9268", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "credit_policy": null } ], "notes": "IBM Cloud is a Cloud Infrastructure provider. See the official SLA at [https://www.ibm.com/support/customer/csol/terms/slas](https://www.ibm.com/support/customer/csol/terms/slas).\n\n" }