{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "imperva",
    "name": "Imperva",
    "vendor": "Imperva, Inc.",
    "website": "https://www.imperva.com",
    "category": "cdn-and-edge",
    "category_name": "CDN & Edge",
    "tags": [],
    "sla_url": "https://www.imperva.com/legal/service-level-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.999,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 7,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://www.imperva.com/support/",
      "required_evidence": [
        "Incident dates and times (within 7 days of occurrence)",
        "Affected service details",
        "Account information"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Internet routing issues outside Imperva network",
      "DDoS attacks exceeding contracted mitigation capacity"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "imperva-network-infrastructure",
        "name": "Imperva Network Infrastructure (NI)",
        "category": "cdn-and-edge",
        "description": "DDoS protection and CDN for network-layer threats",
        "sla_url": "https://www.imperva.com/legal/service-level-agreement/",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "imperva-protected-infrastructure",
        "name": "Imperva Protected Infrastructure (PI)",
        "category": "cdn-and-edge",
        "description": "Web application firewall and bot management services",
        "sla_url": "https://www.imperva.com/legal/service-level-agreement/",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Imperva (a Thales Group subsidiary) provides DDoS protection and application security services. SLA uptime is measured ANNUALLY — 99.999% for Network Infrastructure and 99.95% for Protected Infrastructure. The claim window is critically short: credits must be requested within **7 days of the incident**, not from billing cycle end. Credit amounts require direct review of the SLA document."
  }
}