{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "influxdb",
    "name": "InfluxDB Cloud",
    "vendor": "InfluxData, Inc.",
    "website": "https://www.influxdata.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://www.influxdata.com/legal/influxdb-cloud-2-0-service-level-agreement/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "annual",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@influxdata.com",
      "required_evidence": [
        "Dates and times the Service was Unavailable",
        "Related logs documenting the unavailability"
      ],
      "review_days": null,
      "credit_application": "Applied as credit on next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Pay-as-you-go subscription plans (SLA applies to annual pre-pay only)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Pay-as-you-go",
        "slug": "pay-as-you-go",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Annual Pre-pay",
        "slug": "annual-pre-pay",
        "price": "Annual subscription",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "influxdb-cloud",
        "name": "InfluxDB Cloud",
        "category": "database",
        "description": "Managed time-series database-as-a-service",
        "sla_url": "https://www.influxdata.com/legal/influxdb-cloud-2-0-service-level-agreement/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "InfluxDB Cloud offers a 99.9% monthly availability SLA for annual pre-pay subscribers only — pay-as-you-go customers are explicitly excluded. The claim window is an unusually short five calendar days after month-end. Maximum credit is capped at 50% of monthly fees. Specific credit tier percentages were not captured verbatim; direct document review recommended."
  }
}