{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "jfrog",
    "name": "JFrog",
    "vendor": "JFrog Ltd",
    "website": "https://jfrog.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://jfrog.com/platform/saas-sla/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "time",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:service@jfrog.com",
      "required_evidence": [
        "Written notification to service@jfrog.com",
        "Incident dates and times",
        "Affected JFrog services and account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Free or trial plan services",
      "Beta or preview features"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise+",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "jfrog-platform-standard",
        "name": "JFrog Platform (Standard)",
        "category": "developer-tools",
        "description": "Artifact management, DevSecOps, and software supply chain security platform",
        "sla_url": "https://jfrog.com/platform/saas-sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "jfrog-platform-premium-ha",
        "name": "JFrog Platform (Premium High Availability)",
        "category": "developer-tools",
        "description": "High-availability JFrog Platform with Premium HA add-on",
        "sla_url": "https://jfrog.com/platform/saas-sla/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "JFrog (JFrog Ltd, Israel) provides artifact management and DevSecOps platform services. The SLA commits to 99.9% uptime for Standard plans and 99.99% with the Premium HA add-on. Credits are issued as **service term extensions** (days added to subscription), not percentage refunds — capped at 30 days total. Claims must be submitted in writing to service@jfrog.com within 30 days of the month-end in which the breach occurred."
  }
}