{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "knowbe4",
    "name": "KnowBe4",
    "vendor": "KnowBe4, Inc.",
    "website": "https://www.knowbe4.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.knowbe4.com/legal/service-level-agreement",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "10 days",
      "value": 10,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "days_extension",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact support",
      "url": "https://www.knowbe4.com/support",
      "required_evidence": [
        "Documentation of downtime period",
        "Account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Maintenance Windows",
      "Force majeure events",
      "Third-party software or hardware failures",
      "Customer negligence or non-performance",
      "Free, trial, beta, or early access customers",
      "Commercially reasonable efforts language — not a hard guarantee"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "knowbe4-platform",
        "name": "KnowBe4 Security Awareness Training Platform",
        "category": "security-and-identity",
        "description": "Security awareness training, phishing simulation, and compliance training for employees",
        "sla_url": "https://www.knowbe4.com/legal/service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "KnowBe4 (KnowBe4, Inc., Clearwater FL) is a security awareness training and phishing simulation platform. The SLA targets 99.9% monthly uptime using \"commercially reasonable efforts\" language — it is a target, not a hard guarantee. Credits are issued as additional subscription days (max 10 days per subscription year), applied as a prorated discount on the next renewal rather than as a monetary credit. Credits are forfeited if not used in the following subscription term."
  }
}