{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "lacework",
    "name": "Lacework",
    "vendor": "Lacework, Inc.",
    "website": "https://www.lacework.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.lacework.com/legal/customer-sla/",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "premium",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact support",
      "url": "https://support.fortinet.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "SLA terms require Premium (FortiCare Elite) support tier",
      "Standard support customers have no guaranteed credit remedy"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard (FortiCare Premium)",
        "slug": "standard-forticare-premium",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Premium (FortiCare Elite)",
        "slug": "premium-forticare-elite",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "lacework-forticnapp",
        "name": "Lacework FortiCNAPP",
        "category": "security-and-identity",
        "description": "Cloud-native application protection platform (CNAPP) — formerly Lacework, now part of Fortinet",
        "sla_url": "https://www.lacework.com/legal/customer-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Lacework was acquired by Fortinet and is now branded as Lacework FortiCNAPP. The SLA document exists but specific uptime percentages and credit tiers are not publicly accessible. Service credits are available only to Premium (FortiCare Elite) support tier customers. Contact Fortinet/Lacework directly for current SLA terms."
  }
}