{
  "slug": "lever",
  "name": "Lever",
  "vendor": "Lever",
  "website": "https://www.lever.co",
  "category": "hr-and-people-operations",
  "category_name": "HR & People Operations",
  "tags": [],
  "sla_url": "https://www.lever.co/terms",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "automatic",
    "remedy": "automatic",
    "max_credit_percent": 25,
    "automatic": true,
    "credit_tiers": [
      {
        "below": 99.9,
        "credit": 10
      },
      {
        "below": 99.5,
        "credit": 25
      }
    ]
  },
  "claim_process": {
    "deadline_days": null,
    "deadline_basis": null,
    "business_days": false,
    "method": null,
    "url": null,
    "required_evidence": [],
    "review_days": null,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "analytics",
      "name": "Lever Analytics",
      "category": "analytics",
      "description": "Recruiting analytics",
      "sla_url": "https://www.lever.co/terms-of-service/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "api",
      "name": "Lever API",
      "category": "api",
      "description": "Integration API",
      "sla_url": "https://www.lever.co/terms-of-service/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "nurture",
      "name": "Lever Nurture",
      "category": "crm",
      "description": "Candidate relationship management",
      "sla_url": "https://www.lever.co/terms-of-service/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "hire",
      "name": "LeverTRM for Hire",
      "category": "ats",
      "description": "Talent acquisition platform",
      "sla_url": "https://www.lever.co/terms-of-service/",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Lever is a HR & People Operations provider. See the official SLA at [https://www.lever.co/terms](https://www.lever.co/terms).\n\n<!-- Add human-readable notes about Lever's SLA nuances here. -->"
}