{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "logrocket",
    "name": "LogRocket",
    "vendor": "LogRocket, Inc.",
    "website": "https://logrocket.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://logrocket.com/terms-and-conditions",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No publicly accessible SLA document exists",
      "All logrocket.com pages return HTTP 403; trust.logrocket.com DNS failure",
      "Uptime SLA is Enterprise-only and negotiated as a private agreement",
      "General 12-month fee liability cap in T&C is not an SLA credit structure",
      "Acquired by Perforce Software in 2024 — terms may have changed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Starter",
        "slug": "starter",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Professional",
        "slug": "professional",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "logrocket-session-replay",
        "name": "LogRocket Session Replay & Analytics",
        "category": "developer-tools",
        "description": "Session replay, product analytics, and error tracking platform for frontend debugging and user experience monitoring",
        "sla_url": "https://logrocket.com/terms-and-conditions",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "LogRocket (LogRocket, Inc., Delaware; Boston, MA; acquired by Perforce Software 2024) is a session replay, product analytics, and error tracking platform. No publicly accessible SLA exists — all pages return HTTP 403 and trust.logrocket.com does not resolve. An \"Uptime SLA\" is listed as an Enterprise-tier feature on the pricing page, but specific uptime percentages, credit structures, and claim processes are not publicly disclosed and are negotiated as private Enterprise contract terms."
  }
}